Parent & Family Program Outreach Coordinator
Minimum Qualifications Summary |
Certification & Education | - Bachelor’s degree desired
|
Experience Required | - Minimum of two years combined professional experience in customer service and/or
- communications related fields is desired.
- Parent of current or former USAFA cadet.
- Microsoft Office software (Word, Excel, PowerPoint) experience and proficiency
|
Job Objective
The purpose of this task is to obtain Advisory and Assistance Service resources necessary to provide assistance to the US Air Force Academy Parent Liaison Team. The USAFA Parent Liaison Team administers USAFA parent and family programs and acts as a liaison between Parent Clubs and USAFA.
Responsibilities
- Support parent and family communications through management of email and social media communication, event marketing and advertising, creation of parent and family program guides and newsletters, and management of USAFA Parent Website content.
- Provide planning and logistical support and attend parent and family programs during key USAFA events where appropriate. Some events may be outside of normal duty days and/or duty hours.
- Ensure communication to parents and families is consistent with USAFA messaging guidelines, themes, and institutional talking points.
- Provide support to appointee orientations in cooperation with USAFA Admissions and/or local Parent Clubs.
- Plan and execute a minimum of two Parent Club Presidents' Conferences per year.
- Monitor government provided Organizational e-mail account; professionally and accurately draft responses to be reviewed by the USAFA government team member within two business days of submission.
- Monitor government provided phone line and professionally and accurately respond to inquiries.
- Monitor parent social media for issues and/or inaccurate information and post professional and accurate information when appropriate.
- Advise and assist the government in executing a range of strategic communications and public relations activities to include short and long-term communication planning; external and internal communication; content and media creation; internal training documentation and distribution.
- Ensure internal and external communications adhere to voice and style guidelines IAW the USAFA Brand Guidelines at www.usafa.edu/brand.
- Process parent and appointee Privacy Act Releases.
Work Location
Colorado Springs, CO
About Lukos
Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.
About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle.
"For the strength of the pack is the wolf, and the strength of the wolf is the pack."
At Lukos we take care of our pack by offering full time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long term disability coverage, paid time off and Federal holidays.
Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.