SALARY RANGE: $29.00 -$31.00/hour

JOIN OUR DYNAMIC TEAM!

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

LUMA is seeking service-oriented Asst. Front Office Manager to join their team!

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

Complimentary gym membership

TripAdvisor yearly incentive program

JOB OVERVIEW

Responsible for assisting in the overall operations of the Front Office department. Front Office operations include the front desk, bell, concierge and night audit. Responsible for the management of front office associates and ensuring standard operating procedures are maintained. Provides high quality guest service while generating maximum revenue for the department.

• Manage day to day operations to ensure exceptional guest service
• Handle all guest complaints and requests
• Respond to guest surveys and reviews
• Manage day to day operations to ensure exceptional cleanliness standards are met
• Attend daily operations meetings to communicate pertinent information with GM and to all departments
• Work closely with department managers to maximize revenues and control costs
• Communicate all promotions, packages, seasonal events, etc. with team
• Ability to work with Engineering and IT to manage computers, telephone, programs, interface, internet, and hotel technology
• Work closely with departments for VIP arrival and guest amenities
• Ability to respond to emergency situations and work with local authorities
• Ensure all hotel policies and procedures are followed
• Address any concerns with team
• Assist in interviewing, hiring, performance appraisals, and development (training) of Team Members.

MUST have a flexible schedule! AM/PM shifts, weekday and weekend shifts, and holidays are required.

JOB REQUIREMENTS:

• Flexible schedule. Open availability.
• Bachelor’s Degree
• Minimum 2 years’ experience in a hotel Front Office Management role
• Boutique independent hotel experience preferred
• Ability to achieve the Fire Safety Director Certificate
• Previous Hotel Property Management System experience preferred

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email HRD, Zunachy Garcia at zunachy.garcia@lumahotels.com to let us know the nature of your request

Skills

• Problem Solving
• Time-Management
• Critical Thinking
• Teamwork