Job Title: Customer Engagement - Billing Technician II

Client: Health Care Industry

Duration: 12 Months

Location: Owings Mills, Maryland 21117

Purpose:

• Ensure accurate invoicing, reconciliation, and collection of outstanding payments for complex accounts to maintain system accuracy and client satisfaction.
• Serve as the primary contact for internal and external customers on complex billing and collection issues.
• Assist in process improvement initiatives and provide analytical support for operational efficiency metrics, accounts receivable reconciliation, and monthly reporting.

Essential Functions:

• 25% Research and respond to complex patient inquiries regarding billing by telephone or in writing.
• 25% Review billing forms for accuracy and completeness prior to submission to payors.
• 20% Assist in preparing monthly billing and accounts receivable reports.
• 15% Handle complex billing issues, including verifying patient eligibility and referral information with insurance carriers.
• 10% Ensure accurate and timely entry of insurance, demographic, and eligibility information into the system.
• 5% Adhere to HIPAA guidelines and other relevant regulations and company policies regarding compliance, patient privacy, and ethical billing practices.

Qualifications:

• High School Diploma or GED required.
• 3 years' experience in Billing, membership enrollment, member services, claims operations, or Finance role.

Preferred Qualifications:

• Proficiency in Microsoft Office applications (Advanced).
• Excellent customer service skills with a focus on departmental goals (Advanced).
• Ability to thrive in a deadline-driven environment; results-oriented (Advanced).

Additional Requirements:

• Must disclose any event that makes them ineligible to work on Federal health care programs.
• Ability to work effectively in a fast-paced environment with changing priorities and handle multiple customer service demands.
• Strong communication skills and ability to provide positive customer service to internal and external customers.