About us:
Lumen Solutions Group Inc., a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Florida, USA. As a leading consulting services and solutions provider, we focus on IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation for our clients. Our client base includes Fortune 500, Government, non-profit and emerging growth companies.

Job Description:

• The Dynatrace Observability Engineer/Architect is talented and passionate about Observability and will be responsible for designing and implementing observability solutions that enable proactive and efficient monitoring, alerting, and troubleshooting of complex systems, applications, and critical business processes.
• The successful applicant will have significant experience with Observability, Dynatrace SaaS, APM, DQL, logs on Grail, and dashboarding of Critical Business Processes (preferably with Dynatrace Business Events).

ESSENTIAL FUNCTIONS:

• Decomposing business processes into observability requirements
• Develop dashboards for critical business processes leveraging Dynatrace dashboards and/or Dynatrace Business Events on SaaS
• Define and implement the observability strategy and roadmap, aligned with the business objectives and the IT architecture vision.
• Design and develop observability solutions using industry best practices and standards
• Provide technical leadership and guidance to the performance monitoring engineers, ensuring the quality and consistency of the observability solutions. This is while executing hands-on and having responsibility for delivery.
• Collaborate with the business partners and IT stakeholders, such as application owners, developers, operations, security, and governance teams, to understand their observability needs and requirements, and provide them with the appropriate solutions and tools.
• Evaluate and recommend new and emerging observability technologies and tools and conduct proof of concepts and pilots to assess their feasibility and value.
• Establish and enforce observability standards, policies, and best practices across the enterprise, and ensure compliance with the regulatory and security requirements.
• Provide observability training, coaching, and mentoring to the IT staff, and promote the observability culture and mindset across the organization.
• Analyze and report on the observability metrics and KPIs and identify opportunities for improvement and optimization.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level:

• Bachelor's Degree.

Education Details:

• Information Technology or Computer Science.

In Lieu of Education:

• In lieu of a bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 8 years of proven success overseeing the design, development, and implementation of software systems and applications.

Preferred Qualifications.

• Education - Bachelor of Science or Engineering (or equivalent work experience) At least 10 years of experience in IT, with at least 5 years of experience in observability, monitoring, or related domains.
• Deep expertise and hands-on experience in observability and monitoring technologies and tools, such as Dynatrace, Splunk, and SolarWinds.
• 3 years experience leveraging Dynatrace SaaS, DQL, and Logs on Grail.
• Strong knowledge and experience in cloud-based architecture, especially Azure. Azure Solutions Architect certification would be a definite plus.
• Expert in developing monitoring dashboards.
• Experienced at developing Dynatrace dashboards for business processes, preferably leveraging Dynatrace Business Events.
• Experience in designing and implementing observability solutions for complex, distributed, systems and applications.
• Must have strong automation/scripting skills.
• Expertise in enterprise architecture and familiarity with key design patterns and paradigms.
• Experience in working with DevOps, CI/CD, and agile methodologies.
• Excellent communication, collaboration, and problem-solving skills.
• Proficient in developing and maintaining technical documentation, runbooks, and procedures.
• Ability to work independently and as part of a team.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications:

• ITIL Foundations v3 within 180 Days Pref.

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology. ***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Dynatrace Observability Architect