PURPOSE:

Defines, designs, and develops system requirements. Coordinates design of subsystems and integration of total system. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. Performs engineering studies and analyzes system problems in support of developing system implementation solutions.

ESSENTIAL FUNCTIONS:

50% Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.

20% Automates the installation and configuration of applications in development and productions environments.

15% Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services and supports root cause analysis

10% Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

5% Evaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Information Technology or Computer Science

Experience: 3 years software, hardware and/or systems engineering

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Knowledge, Skills and Abilities (KSAs)

Knowledge of system engineering tools., Advanced

Knowledge of programming languages and web based technologies., Proficient

Proficient in Microsoft Office applications., Advanced

Ability to collaborate to solve technical problems across teams., Advanced

Excellent communication skills both written and verbal., Proficient

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications

ITIL Foundations v3 within 180 Days Pref