Client Manager - Charlotte (LHB)

Job Req# R0033050

Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Luminare Health (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs – without compromising benefits – by offering innovative solutions, flexibility, transparency and customer support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration and service to our communities. 

Job Summary

Responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities. Works directly with sales executives during finalist presentations and maybe asked to present to potential clients. Expected to support and service between 12 – 20 groups of clients between $50,000 - $250,000 annual net revenue. Maintains senior management level contact with Benefits, Human Resources, and financial staff of the client. Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction. May have some internal project participation. Charged with retaining and growing their assigned book of business, but also supporting their Regional Team as needed.

**This role is hybrid with a weekly schedule of 2 days in office & 3 days remote**

**NOTE: Candidates must live within 250 miles of Charlotte, NC**

Required Job Qualifications:

• High school diploma or GED equivalent required
• 3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities
• Results oriented and self-motivated
• Excellent written and verbal communications skills are required, as are exceptional organizational skills
• Ability to interact with senior level executives
• Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus; Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA,PPACA, etc.)
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Ability to travel is required

Preferred Job Qualifications:

• College degree
• State insurance license

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

Pay Transparency Statement:

At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days’ of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.

The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.

Min to Max Range:

$64,700.00 - $121,500.00

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