JOB TITLE: Clinical Services Manager

FLSA:Exempt, Salaried

REPORTS TO:Administrator

JOB SUMMARY:

The Clinical Services Manager is responsible for ensuring that patient care is coordinated and managed appropriately. The Clinical Services Manager is responsible for ensuring that care and services are delivered appropriately and for the supervision of clinical personnel.

JOB RESPONSIBILITIES & DUTIES:

• Receives new or potential hospice referrals.

• Reviews available patient information related to case, including home visits, to determine hospice/home care needs.

• Assigns appropriate hospice personnel to case as needed.

• Conferences with Medical Director regarding any questions about an individual's eligibility for services.

• Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs, and guides clinicians to promote more effective performance and delivery of quality home care services; and is available at all times during operating hours to assist clinicians as appropriate.

• Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course.

• Assists clinicians and supportive care staff in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.

• Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.

• Conducts quarterly record reviews and communicates findings and recommendations to Clinical Director and hospice personnel.

• Assists in the screening and interviewing process of new employees and makes recommendations

for employment of individuals. Assists in the orientation of new employees.

• Assists Clinical Director and other supervisory hospice personnel in the planning, implementation, and evaluation of in-service and continuing education programs.

• Assists in the formulating, revising, implementing, and evaluating organization policies, procedures, goals, and objectives, both short and long range.

• Complies with accepted professional standards and principles.

• Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs.

• Participates in public relation and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.

• Promotes customer service orientation to all hospice personnel.

• Oversees the daily responsibilities of all supportive cares and clinical roles.

• Participates actively in quality assessment performance improvement teams and activities.

• Performs other duties and activities as delegated by the Clinical Director.

JOB REQUIREMENTS & QUALIFICATIONS:

Bachelor's degree in nursing or related fields, required. Master's degree in Nursing or related healthcare field, preferred. Maintains an active nursing license that is in good standings in the state performing job duties. Maintains an active CPR certification. At least 3-5 years of experience in healthcare management, hospice, or palliative care and/or training in end-of-life care, preferred. At least 2-5 years of experience with Medicare Hospice Certification as well as CHAP guidelines. Knowledge hospice care and the services provided to patient and family/caregiver through an interdisciplinary group. Proficient in MS Office applications and ability to learn department and job-specific software systems. Demonstrate organizational skills. Demonstrate effective verbal and written communication skills. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy

CORE COMPETENCIES:

• Communication: Demonstrate knowledge to reply and receive information to and from others.
• Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations
• Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
• Time Management: Demonstrate ability to manage your time productively and efficiently.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.