JOB TITLE: Volunteer
Reports To: Volunteer Coordinator
JOB SUMMARY:
The volunteer provides patient care and support services according to his/her experience and training and in compliance with organization policies.
JOB RESPONSIBILITIES & DUTIES:

1. Serves as an integral member of the interdisciplinary group amid various settings: home care; respite; inpatient, bereavement and/or administrative; office duties.
2. Participates in general orientation.
3. Serves the patient and family/caregiver under guidance of Volunteer Coordinator and Case Manager or as a part of the administrative team.
4. Serves as substitute family/caregiver in the home performing activities that the volunteer has been prepared for and has agreed to perform. The volunteer may do homemaker chores, run errands, and provide respite care as well.
5. Documents as educated and instructed maintaining confidentiality.
6. Meets all health requirements set by Luminary Hospice of Indiana, LLC.
7. Provides availability on a regular basis and/or keeping with the patient and family/caregiver needs.
8. Participates in volunteer support groups and/or educational in-services.
9. Maintains open communication and reports regularly to the Volunteer Coordinator.
10. Assignment of other duties (as needed) directed by the Volunteer Coordinator.
11. Participates in quality assessment performance improvement teams and activities.
12. Participates in interdisciplinary group meetings, as appropriate.

JOB REQUIREMENTS & QUALIFICATIONS:
Mature individual, supportive of the hospice concept, comfortable with his/her own spirituality and willing to serve others in a volunteer capacity. Surviving family members: must meet one year waiting period after patient's death to participate in direct patient care or public relations activities. Successful completion of the hospice's volunteer training and orientation program. Previous volunteer experience may be helpful. Ability to work within the interdisciplinary group. If making home visits, must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.
CORE COMPETENCIES:

• Communication: Demonstrate knowledge to reply and receive information to and from others.
• Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
• Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
• Time Management: Demonstrate ability to manage your time productively and efficiently.