Job Summary:

Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.

Minimal Acceptable Job Qualifications

Licensure:

• None required

Experience:

• Course work or training in basic computer keyboard use.

• One year of work experience which includes performing financial transactions in a healthcare setting or a minimum of three years of customer service experience required.

• Prior patient admitting, managed care, patient billing, or contracting experience is a plus but not required.

Education:

• Minimum of High school graduate or equivalent (GED); additional coursework a plus.

Registration/Certification:

• None required

Job Knowledge & Skills:

• Demonstrates working knowledge of the English language, verbal and written; working knowledge of medical terminology within one year of hire date.
• Requires well developed organizational skills and basic office operations including filing alphabetically and/or chronologically to assure appropriate documentation and follow through to meet the patient and department needs.
• Demonstrates strong interpersonal, verbal and written communication skills in order to interact effectively with all customers in a variety of situations. Demonstrates skills to evaluate a variety of patient situations and make timely decisions, independently or with appropriate assistance.
• Demonstrates ability to work in a fast-paced deadline oriented environment where proven ability to meet deadlines and constant communication are required.
• Requires skills to create an atmosphere that promotes professionalism yet caring and empathy to the individual so that the customer has confidence in the organization’s ability to resolve the need.
• Requires working knowledge to complete data entry accurately and review financial data to assist the patient and family in the patient advocate role.

Equal Opportunity Employer