General Description
In collaboration with the Program Manager, the Employment Supervisor oversees daily operations of Employment programs under Refugee & Immigration Services, including Matching Grant and Refugee Social Services providing guidance, leadership, and support in all aspects of service provision, and ensures compliance with all grant and program requirements. In addition, this position conducts community outreach and works closely with volunteers and internal and external partners to grow partnerships and resources to support refugees as they seek to lead self-sufficient lives and integrate into their new communities. This position implements the objectives of LSS-SW and all contracting funders through staff supervision, monitoring of compliance standards, documentation, and ongoing training and advocacy. This job requires sensitivity to the program population's cultural and socioeconomic characteristics.
Essential Duties and Responsibilities include the following:
WEIGHT
DESCRIPTION
20
1. Conducts all activities with a commitment to the organization's mission and strategic plan; focus efforts to inspire a client-centered approach to quality service delivery and operational excellence; uphold all policies and procedures.
2. Demonstrates understanding and knowledge of refugee contractual services for the successful resettlement of refugee families into which employment services are integrated. Able to capture relevant information regarding program outcomes and promising practices.
3. Oversees the day-to-day operations of the Employment program ensuring program efficiency and quality.
4. Provides leadership and supervision to the team as they support the target population to become self-sufficient. Works with team members and/or community partners to resolve issues and ensure clients receive appropriate services.
5. Collaborates with Case Management and/Community Integration teams and other LSS- SW programs and services, as well as with Episcopal Migration Ministries and Arizona Refugee Resettlement Program.
6. Provides training to other agency staff to ensure that they understand the goals of the employment program, client eligibility, and community resource materials, thus establishing a sustainable employment program.
7. Maintains working knowledge of federal contractual compliance requirements for the program, as well as others with which coordination is critical.
8. Review match grant goals for all match grant enrollees.
9. Prepares compliance documentation, including semi-annual program reports, and assists in writing of program grant proposals.
20
1. Conducts community outreach and develops and maintains relationships with a range of community stakeholders and referral sources.
2. Represents the organization in the community by presenting at workshops and
trainings and serving on task forces and workgroups as requested by Program Manager
25
1. Develops program budgets and manages/monitors program finances according to policy and procedures.
2. Coordinates with the Finance department on all finance policies, processes and internal controls.
3. Responds to both new and renewal requests for proposals to maintain and expand programmatic services and funding sources.
15
1. Responsible for the local execution and adherence to program requirements for appropriate contract/grant/program.
2. Tracks and monitors performance measures, outputs, and expected outcomes; ensures all program goals are met.
3. Reviews record-keeping, data-entry, and case notes for compliance on a monthly basis; conducts quarterly file reviews and addresses identified issues and concerns. Prevents compliance issues through consistent monitoring, follow-up training, and staff performance reviews and coaching.
4. Oversees contract/grant reporting for each program; ensures reporting and other requests for information are submitted on time, complete, and of high quality.
10
1. Recruits, hires, and trains staff; ensures that all staff are properly on-boarded and welcomed to include comprehensive training and orientation for position.
2. Creates a positive, safe, and productive work environment; ensures staff time is managed in-line with job description and duties; coordinates time off requests, activity scheduling, and ensures staff are working within assigned hours and budgetary limitations.
3. Monitors expense reports and time sheets for staff, ensuring they are received in the Finance Department on a timely basis.
4. Ensures completion of HR reporting, performance reviews, and other paperwork on a timely basis.
5. Maintains open and direct communications with staff; ensures staff issues and concerns are properly and promptly resolved; cultivate staff for professional development, retention, and personal growth.
2.5
Maintains an established work schedule, including a high level of self-direction and responsibility. May include weekend and evening activities and state and national travel.
2.5
Follows internal protocols immediately with regard to safety, health, professional attire, professional credentials, and the environment of the member and employee
workspace and workplace equipment.
2.5
Maintain current status for professional credentials. Present a professional attitude and wear professional attire at all times.
2.5
All other duties as assigned.
Supervisory Responsibilities: Manages and supervises Employment Specialists, Coordinators, interns, and volunteers as may be necessary to accomplish program objectives. Responsible for supervision, coordination, and evaluation of staff. Carries out supervisory responsibilities in accordance with organization's policies and procedures and under the direction of the Program Manager. Responsibilities include; interviewing, hiring and training staff; planning, assigning and directing work; appraising performance, addressing complaints, and resolving problems to the best of their ability.
Qualifications Requirements: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience, Ability

• Bachelor's Degree or equivalent combination of relevant education and/or experience in working in a developing country, in a humanitarian context or with vulnerable populations required. Social work degree, medical and/or public health background
• One-year supervisory experience is required; two years in preferred.
• Previous employment and workforce development experience strongly
• Must be familiar with the Health Insurance Portability and Accountability Act (HIPAA) Privacy, Security, and Breach Notification Rules (the HIPAA Rules) that protect individuals' identifiable health information.
• Provide and maintain a current certification in First Aid and CPR.
• Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department of Economic Security Central Registry Background Check and a criminal background and motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and reliable transportation for the duration of employment.

Knowledge, Skills, and Abilities:

• Proficient computer skills and knowledge of Outlook and Microsoft Office Programs (i.e. Word, Excel, PowerPoint).
• Excellent interviewing, perceptual, diagnostic and assessment
• Ability to relate well with individuals of varied lifestyles, backgrounds and
• Experience working in culturally diverse
• Ability to assess individual's strengths and
• Experience in mediation and other
• Ability to participate as a member of a team, including collaboration, cross-training, and mutual assistance.
• Ability to work independently with high
• Ability to travel to throughout the state as requested by

Language Skills:
Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people form diverse backgrounds non-judgmentally. Ability to effectively present and represent LSS- SW and the program's needs to religious and community groups as well as others in the social
services community. Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is preferred.
Mathematical Skills
Ability to understand basic math and calculations.
Reasoning Ability
Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make decisions when appropriate and when to solicit guidance.
Physical Demands/Work Environment
The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to sit or stand for long periods of time. The employee frequently is required to use hands to hold objects and operate office equipment.
• The employee is required to be able to listen and communicate
• The employee may be required to lift and/or move up to 25
• The noise level in the work environment varies with the activity level of the
• Maintain valid AZ Driver License and reliable
• Ability to work within mission of LSS-SW

All positions at Lutheran Social Services of the Southwest require a background check.