Job Overview

Luxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 10 years of experience, we are passionate about all things travel and hospitality.

The ideal candidate will have experience in hospitality or customer experience and thrive on delivering service excellence. Must have strong communication skills, a solid work ethic, and provide intuitive service to pay close attention to details. They will be required to perform and fulfill both inspections and evaluate our residences. The Property Management and Housekeeping team is responsible for making sure that our properties are in exceptional condition.

Responsibilities and Duties

• Share the common concept – people who believe in treating others as we would have them treat us.
• Understand and carry out oral and written instructions.
• Conduct inspections upon guest departure and perform a detailed inventory to account for any damaged or missing items.
• Report any missing or damaged items promptly, as dictated by LRMB protocol.
• Report any maintenance issues discovered during the inspection.
• Ensure all VCI reports are completed in full.
• Ensure anticipatory questions are answered on VCI reports and pictures to alleviate questions and for a quicker turnaround on the reported damages or issues. 
• Assist Property Management in delivery of new or replacement items to the Residences. 
• Coordinate with other departments to ensure all operations are running smoothly for proper inspection set up. 
• Perform detailed inventory and update/replenish inventory as needed.
• Troubleshoot Residence issues: ensure appliances are functioning, change bulbs, change remote batteries, fix anything that is in your power to repair.
• Arrive in the field prepared with batteries, lightbulbs, and other most needed supplies, as outlined by Housekeeping Manager.
• Work closely with Housekeeping, Property Management & Maintenance teams to ensure 100% owner and guest satisfaction.
• Perform detailed inspection of Residences post housekeeping to ensure LRMB cleanliness standards are met, and Residences are fully stocked and ready for guest occupancy. 
• Follow company brand standards.
• Touch-up the residences after the housekeepers clean them.
• Assist other departments as necessary.
• Assist with furniture moving.
• Assist if needed HK supervision, Houseman.
• Demonstrate a positive attitude and always provide the highest level of guest service.

Skills & Qualifications

• • Organization skills, with an ability to stay focused on assigned tasks.
  • Must possess a professional demeanor and presentation and be personable and enthusiastic.
  • Must be service focused and a team player-- a positive attitude and outgoing personality are essential.
  • Must be able to work independently and effectively adapt within high stress, continually evolving situations, while maintaining composure and objectivity.
  • Observant and detail-oriented, able to coordinate and multi-task job duties in a busy environment
  • Must be fluent in English, both written and verbal.
  • Must possess strong organization time management skills and attention to detail.
  • Possess the ability to convey information and ideas clearly, as well as evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Ability to prioritize, organize and follow up efficiently.
  • Excellent grooming standards.
  • Must be able to work flexible shifts as needed - days, evenings, weekends, and holidays.
  • Must have access to reliable transportation.
  • Ability to work cohesively with colleagues both within and outside of the department.
  • Ability to learn multiple computer software and accurately input information into the systems.
  • Excellent interpersonal and communication skills, both in person, by telephone and text.

Ideal Candidate Possess

• Experience in Hospitality
• Experience in luxury hotels
• Exceptional organizational skills
• High degree of analytical abilities
• Time management
• Tech savvy is a plus

“Luxury Rentals Miami Beach is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.”