4 Senior Technical Account Manager Jobs in American Fork, UT
LVT (LiveView Technologies) is Hiring a Senior Technical Account Manager Near American Fork, UT
About This RoleAs a Sr. Technical Account Manager for LVT, you own your book of business as the main point of contact for enterprise and strategic accounts. The purpose of this role is to ensure retention and foster growth within top client accounts.
Aside from ensuring world-class support and relationship management, you will proactively ensure optimal performance of the Live Units by taking time to understand the situation at hand. Solutions might then include remote troubleshooting, handling inbound requests from technicians, Premier Clients, and Partners, and working with Product teams to provide data and feedback that improves our current offering.
This role reports to the Manager of Technical Account team and you will work closely with the Client Success Managers as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.
Responsibilities
- Establish and improve strong client relationships to foster growth and maintain retention for top accounts through elevated customer experience and attention to detail.
- Primary point of contact for account escalations. You will work with the internal teams necessary to find a resolution
- Consult with clients to tailor device configuration and video analytic calibration settings that meet the client's objectives and needs
- Calibrate, set up, and make adjustments to analytics on various IP camera models
- Diagnose and troubleshoot technical and complex issues related to hardware and software configuration, and IP camera analytics
- Effectively manage your time by categorizing and organizing tasks by priority
- Be responsive to your clients’ technical questions
- 5 years of relevant Technical Account Manager experience (Customer Success experience is a bonus or other roles that include customer-facing responsibility with trouble-shooting involved)
- Excellent communication skills, comfortable having phone conversations with clients, partners, and technicians
- Strong technical background in troubleshooting. Electrical or networking experience is a plus
- Ability to articulate technical concepts to non-technical audiences
- Experience setting up analytics for IP cameras
- Highly organized and can follow processes, with an eye for detail
- Able to re-conceptualize issues to discover practical solutions to complex problems
- Exercise wise judgment and identify root causes that go beyond treating symptoms
- You visualize complex scenarios and think strategically before jumping to conclusions
- Team player with high emotional intelligence
- Available to work primarily in-office
- Shows professional decorum and thrives in a fast-paced environment
- Needs very little supervision or support from the rest of the team on standard support processes
- Founder-led and employee-driven company
- The opportunity to build where you stand
- Value centric decision making
- Both an economically stable and hyper-growth environment (ask us how this is possible)
- The market leader in redefining how B2B does security
- Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
- 401(k) With up to 4% match
- Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
- Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
- Paid Parental Leave - To help your growing family while you're away from work.
- Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
- Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
- Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
- And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
Job Summary
Full Time
Transportation
$97k-130k (estimate)
06/20/2024
07/12/2024
us.item24.com
SHERWOOD PARK, UT
25 - 50
2012
LARRY MAINERS
$5M - $10M
Transportation
Related Companies
The job skills required for Senior Technical Account Manager include Customer Success, Communication Skills, B2B, Client Relationship, Networking, Relationship Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Account Manager positions, which can be used as a reference in future career path planning. As a Senior Technical Account Manager, it can be promoted into senior positions as an Account Manager V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Account Manager. You can explore the career advancement for a Senior Technical Account Manager below and select your interested title to get hiring information.
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