Job Overview:

Join our team as a Customer Service Representative where you will play a crucial role in delivering exceptional service to our diverse customer base. We are seeking a talented individual who is fluent in English and possesses strong communication skills to assist customers with their inquiries and provide top-notch support.

Responsibilities:

- Communicate effectively with customers via phone, email, and other channels to address their needs promptly and professionally.
- Perform data entry tasks accurately to update customer records.
- Utilize outbound calling techniques to follow up with customers.
- Uphold phone etiquette standards while interacting with customers to ensure a positive experience.

Qualifications:

- Fluency in English is required; proficiency in additional languages is a plus (multilingual/).
- Prior experience in customer service, sales, or related fields is advantageous.
- Strong data entry skills and attention to detail for maintaining accurate customer records.
- Ability to effectively communicate with customers and colleagues.
- Familiarity with outbound calling practices and techniques for sales purposes.

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic environment where your skills will be valued, and your contributions recognized.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Decatur, AL 35601 (Preferred)

Work Location: In person