Lyon Waugh Auto Group is Hiring an Express Service Advisor-Acura of Peabody Near Peabody, MA
Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as an Express Service Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits. If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today! Tuesday-Saturday Estimated Annual Salary Range: $45,000.00-$50,000.00 including bonus/commissionWhat You Will Do
Greet clients and ensure they receive prompt service
Refer to service history, inspect vehicle, and recommend additional needed service to clients.
Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments
What You Need To Be Successful
A knack for providing stellar customer service with a friendly attitude
A strong work ethic and a track record of being dependable
Intermediate computer skills including Excel
Ability to communicate positively and professionally both verbally and written
Ability to multi task in a high volume, fast paced environment
Excellent time management skills
Valid drvier's license and clean driving record
Must be 18
Service writing experience, luxury brand preferred
DealerTrack Experience Is Helpful But Not RequiredWhat we can offer you:
Robust benefits package
Standard 401(k) and Roth option, both with a company Match
Vacation, Sick and paid holidays
Bonuses, trips and awards for personal excellence, longevity and referrals
Employee discounts
Fun perks such as monthly newsletters, corporate BBQ twice a year, celebrations, opportunities for tickets to concert or sporting events plus much more
Smoke Free Campuses
Dog friendly campuses
Use Text to Apply Phone number to apply: (978) 396-9907Application Code: ACCLERATEDADV