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Lyte Fiber, LLC (“Lyte”) is seeking an experienced and dynamic professional to fill the role of Customer Service Manager and lead our customer service operations. The ideal candidate is passionate and dedicated to providing exceptional customer service that is reliable, consistent and measurable. We are looking for a candidate who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries, ensuring their needs are met, and their issues are resolved in a timely and professional manner. The customer service manager will need to build and develop a customer service team from scratch, as well as the internal processes, and system setup with a minimal team underneath to support initially. This individual should feel comfortable working in a fast-paced environment committed to ensuring we provide exceptional service to our growing customer base.
Duties and Responsibilities:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Minimum Qualifications:
· Bachelor’s degree in business administration, Communications, or equivalent
· Minimum of 5 years of experience in a customer service management role, preferably within telecommunications or hospitality industry
· Experience in setting up and managing customer service operations from scratch is highly desirable.
· Excellent communication and interpersonal skills.
· Proficiency in using Microsoft Office, customer service software and CRM systems.
· Strong problem-solving skills and the ability to make decisions quickly and effectively.
· Customer-centric mindset with a commitment to delivering outstanding service.
· Ability to thrive in a fast-paced, startup environment and adapt to changing priorities.
Physical Demands and Work Environment
About Lyte Fiber
Established in 2023 and headquartered in Houston, TX, Lyte Fiber, LLC (“Lyte”) is dedicated to bringing the fastest, most reliable home and business fiber optic internet to Texans. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans who are passionate about providing a best-in-class customer experience, building a company where great employees want to work and connecting Texas communities. As part of our commitment to each community we serve, Lyte will make an annual contribution of 1% of all revenues to local charities.
Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law.
Full Time
$89k-115k (estimate)
06/21/2024
12/16/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Microsoft Office, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.