We offer an excellent benefits package including

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid-time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Pay Range: $72,150 - $115,440

Position Summary
In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Essential responsibilities and activities include but are not limited to:

• Manage physical security system support to meet service level agreements.
• Analyze physical security system performance and recommend improvements.
• Resolve complex system issues for physical security systems and networks.
• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
• Communicate with customers, manufacturers, vendors, and technical specialists.
• Train system users and other system support personnel.
• Analyze and modify preventive maintenance checklists for system changes.
• Troubleshoot system performance issues and implement corrective actions.
• Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
• Organize and prepare detailed documentation of system performance, including service request records and analysis.
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Perform all duties with minimal direct supervision.

Position / Candidate Requirements

• Education: Computer Science, Engineering Degree or a Related Technical Discipline
• 0-2 Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity
• 4-6 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity
• 6-8 Years of Experience with a High School Diploma

Required Progressive Experience:

• Requires system administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Requires an understanding of Windows patching and vulnerability remediation.
• Requires a basic knowledge of Windows active directory hierarchy and implementation.
• Requires a basic knowledge of large scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to work flexible shifts that may include occasional nights, weekends and holidays
• Requires a Security Certification
• Have reliable transportation for purposes of getting to and from work.
• 1-2 years of experience in troubleshooting access control hardware issues.
• 1-2 years of experience in troubleshooting access control application issues
• 2-3 years of experience in other physical security systems such as: Video management, Key box, Visitor management, PSIM
• 2-3 years of experience in developing root cause analysis documentation or developing instructional guides on how to install/configure access control hardware

Desired / Advantageous Qualifications

• Certification\Experience in CCure 9000 Access Control System desired.
• CASP certification, or CISSP certification.
• Certification\Experience in AMAG Access Control System desired.
• Certification\Experience in BOSCH BVMS desired.
• Microsoft SQL Server Query writing and management experience desired.
• Experience troubleshooting and maintaining Microsoft Server (2012, 2016) desired.
• Installation and configuration of operating system software (i.e. Win10/ Win Server 2016) experience desired.
• Experience programming/administrating Access Control Systems of any type desired.
• Experience with installation, troubleshooting, and testing of security electronics equipment desired.
• CCURE inst/main certified
• CCURE Adv Integrator certified
• FLIR Certified
• Genetec Certified

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.