Job Purpose

As a Store Manager, you are responsible for overseeing and optimizing all aspects of store operations while leading and developing a strong team. Your role involves managing daily activities in accordance with M.C. LLC and Jiffy Lube policies and procedures. You will drive store success by delivering exceptional customer service, ensuring a well-maintained and organized facility, effectively managing inventory, overseeing accurate cash handling, and strategically utilizing labor to enhance overall performance.

Duties and Responsibilities 

• Oversee, lead, and train a team.
• Represent Jiffy Lube in a positive and exceptional manner.
• Exceed customer service expectations on a daily basis.
• Enforce safety, attendance, personal behavior, and various additional company policies.
• Ensure compliance with OSHA and environmental regulations.
• Maintain awareness and knowledge of current sales and sales targets.
• Investigate and resolve customer complaints/warranties to company expectations.
• To ensure the completion of all required computer-based training and other on-the-job training at the facility.
• Manage the flow of customer traffic to optimize service times.
• Generate sales for the store and revenue for the company.
• Orders, receives and audits inventory to ensure optimum inventory control.
• Communicates effectively to address issues or concerns in a timely manner with employees, leadership team, and HR team.
• To attend monthly manager meetings and then conduct monthly store safety meetings informing the store employees on the important topics covered.
• Additional duties as assigned.

Qualifications/Requirements

• 1-2 years of experience managing employees
• 2-3 years of automotive/quick lube experience required.
• Valid U.S. driver’s license
• Excellent interpersonal and communication skills
• Succeeds in a team environment and works well with others
• Passion for customer service
• Passion for automotive repair and maintenance

Working Conditions

• Fast-paced environment.
• Intermittent pressure to produce under severe time constraints and deadlines. 
• May be required to work beyond office hours and weekends from time to time.

Physical Demands

• Must be able to stand on concrete or metal surfaces for extended periods of time (typically no longer than 8 hours.)
• Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
• Lift and move inventory items, trashcans and other work-related items (up to 50 pounds).
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours.
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the shift.