Summary/Objective
M&K Truck Centers is a multi-state leader in commercial truck sales, leasing, parts and service. The Body Shop Manager is responsible for the profitability of one of the area’s premier full service Truck Body Shops and will manage M&K Truck Centers’ relationship with the customers by promoting, providing estimates, and following-up on work performed in the body shop. This manager is also expected to keep the shop compliant with regulatory requirements from local, state, and federal agencies such as OSHA, EPA, and the Department of Labor.
Position Type Expected Hours of Work
· This is a full-time position. Hours may vary, willing to adjust work time and approach to accommodate daily business operations; flexible. Travel <10%.
Essential Functions
· Manage body shop supplies
· Use Mitchell TruckEst software to assist in the creation of itemized estimates for customers and insurance companies
· Communicate with appraisers for supplemental repair amounts
· Manage deadlines and budgets of repairs to meet estimated amounts
· Manage tech efficiencies and productivity
· Establish and monitor the quality of work
· Work within manufacturer warranty guidelines for proper submission of warranty claims pertaining to repairs performed in the body shop
· Work with human resources to recruit and hire 12 body shop technicians (number may change at any time with or without notice)
· Manage, lead and supervise body shop technicians
· Manage collection of payments for repairs
Skills
· Knowledge of vehicle paint processes – preparing, mixing, tinting, application, and troubleshooting
· Estimate repair times of fiberglass, sheet metal, chassis frames, and structural damage to cabs and sleepers
· Experience obtaining LKQ parts
· Attention to detail
· Ability to direct others
· Customer focus
· Ability to handle conflict and implement conflict resolution
Education and Experience
· Associates degree/ Bachelor's degree preferred but not required
· 5 years’ experience in Heavy Truck Repair/Management
· 2 years of supervisory experience of 3 people or more
· Familiarity with a dealer business system (CDK is preferred)
· Valid driver’s license
Physical Demands
While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and/or hear. The employee must occasionally lift up to fifty (50) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee with have consistent exposure to moderate noise level.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
· Full service truck body shop and paint booth
· Office environment within the body shop