General Manager

SUMMARY:

Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits while maintaining the operational and service standards prescribed by M&R Hotel Management.

RESPONSIBILITIES:

• If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
• Keep “open communication” between managers and associates.
• Has full knowledge and understanding of our company’s handbook, SOP’s and processes; Adheres to and enforces those in a fair and consistent manner.
• Strict adherence and enforcement of our code of business conduct. Provides disciplinary action when, and/or, if necessary.
• Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Hotel.
• Participates and conducts Weekly Leadership Team meetings, property MOD program, and weekly staff meetings. Promote teamwork and associate morale.
• Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and M&R SOPs.
• Ensures accurate records and reports all OSHA information required by law.
• Responsible for generating annual hotel budget and monitors period profit and loss statement. Monitors department salary and hourly wage structure.
• Interviews and hires new personnel as last interview in process. Evaluates assigned staff performance on a, ninety day, and annual basis.
• Conducts self to reflect the high standards of professionalism within the M&R Hotel Management. Learns, understands, and refers to the Standard Operating Procedures.
• Knows department fire prevention and emergency procedures Follows safety and security procedures and rules.
• Adheres to all policies and procedures.
• Project enthusiastic, optimistic, and helpful attitude.
• Assist other Leadership Team members and/or managers when needed.
• Each associate will be required to follow the rules as found in the M&R Hotel Management Handbook.
• Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking information to ensure brand and M&R Hotel Management service standards are achieved.
• Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
• Recognize associates for demonstrating outstanding service initiative with guests and fellow associates. Ensures Manager follows up on billing problems.
• Understand competitive market conditions and communicate this information with the Director of Sales and Revenue
• Participate in developing hotel’s direct sales plan/pricing strategy. Ensure group-meeting arrangements are completed and executed.
• Investigate lost or turndown business.
• Represent the hotel in the market ant develop relationships with key accounts. Review inventory control and selling strategy daily.
• Oversee comp rooms and charity donations inquiries. Ensure budgeted revenues and profits are achieved. Ensure accounting policies are in place.
• Perform hands-on duties as needed to deliver guest services.
• Ensure meal service meets proper food handling sanitation requirements.
• Responsible for sanitation standards via monthly inspections of 25 guest rooms, public areas, grounds, storage/work areas and all kitchen areas.
• Ensure that preventative maintenance programs are completed on schedule and meet brand and M&R Hotel Management quality standards.
• Responsible for management systems - i.e. accounts payable, accounts receivable, payroll, and restaurant micros system.
• Assist Engineering Manager by planning redo projects; determine recommended scope for work outside of the general redo; resolve redo related problems with Engineering Manager.
• Assist in development of requests and budgets for CAPEX; complete MSR’s; ensure CAPEX projects have proper authorization.
• Review invoices for major projects; resolve problems as necessary.
• Solicit and review bids for improvement projects; secure approval of funds.
• Work to resolve legal issues related to standard warranty process for building damage.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing