M&S Consulting was conceived in 2002 with the vision of creating highly effective teams of elite consultants to deliver strategic process and technology solutions to enterprise organizations across the US. Our commitment to delivery in complex environments and long-term customer success has merged process and technology into innovative solutions, established deep pockets of expertise, and enabled innovative transformation for evolving businesses.

We have intentionally cultivated steady growth focused on being approachable and helpful to our dearly valued clients and closely cared-for employees. M&S people simply “care hard”, and this reflects in our work products, our interactions, and our culture.

Job Overview:

As an SAP SOM & Master Data Functional Consultant, you will play a critical role on the Managed Services team supporting the production environment and the SOM and Master Data related activities. This role will also take on project related work when time allows. You will work closely with clients and cross-functional teams to ensure the Production environment is fully supported, issues resolved, and enhancements are made to their existing SAP landscape.

Responsibilities & Requirements:

Must have at least 5 years of experience working as SAP BRIM SOM and Master Data experience in providing SAP BRIM SOM solutions and production support. Hands on designing, configuring, interfacing with SAP SOM. Hands on designing and testing applications in BRIM. Expertise in service management, troubleshooting, configuration, and functional development.

• Support and interface with key processes of standard SAP SOM within the SAP BRIM solution including master data, orders, contracts and product modeling for SAP SOM within SAP BRIM/Hybris Billing solution. 
• Effectively engage with IT delivery partners, prioritize issues and monitor queues and monitor outputs from the team. 
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). 
• System Monitoring: Monitoring SAP systems for performance, availability, and potential issues to ensure uninterrupted operations. 
• Issue Resolution: Addressing and resolving system issues, incidents, or user problems reported through tickets or alerts, adhering to defined service level agreements (SLAs). 
• Root Cause Analysis: Investigating the root causes of recurring issues, identifying patterns, and implementing preventive measures to minimize future disruptions. 
• Configuration Maintenance: Managing and maintaining SAP system configurations, including user access, authorization, system parameters, and system updates or patches. 
• Documentation: Creating and updating technical documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles for issue resolution. 
• Change Management: Collaborating with stakeholders to assess and implement changes in SAP systems, following change management processes and ensuring minimal impact on operations. 
• Coordination with Stakeholders: Collaborating with cross-functional teams, including business users, developers, functional consultants, and external support to address issues and implement solutions. 
• Adherence to Best Practices: Ensuring compliance with best practices, standards, and security protocols in SAP system maintenance and support activities. 
• Emergency Response: Being available for on-call support or participating in the resolution of critical issues during non-business hours or in emergency situations.

Education and Experience Required:

• Should have 10 years’ experience as SAP functional expert in SD/CS areas. 
• Experience with the SAP S/4HANA Subscription Order Management module is required. 
• Proficient understanding of the configuration and standard features and functions for SAP SOM within the SAP BRIM solution is mandatory 
• Minimum 4 years of experience in crafting / developing / maintaining highly scalable and resilient system in the SaaS business models 
• Minimum 3 years of SAP experience implementing SAP BRIM/Hybris Billing 
• Hands on Functional Configuration and Design Experience 
• Certifications in SAP SOM & CRM (preferable)

Technical Knowledge and Skills:

• Hands on, in-depth Order to Cash (OTC) experience on the SAP platform with knowledge of specific flows of the OTC process 
• Extensive hands on previous SAP CRM SOM / S4 configuration experience 
• Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications (e.g. E-Commerce). 
• Enhance, maintain and troubleshoot system for future revenue models (subscription billing, discounts, etc.) 
• Strong High-tech experience in Subscription Order Management (SOM), Provider Orders, Provider Contracts.
• Convergent Charging & Invoicing, Convergent Mediation is a bonus. 
• Product Configuration with Advance Variant Configuration is a plus 
• BRF
• Cross Catalog Mapping 
• Experience with system configuration of SAP BRIM & S4 Hana 
• Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management, billing and invoicing processes and integrations is a plus. 
• SAP SD and Finance experience is a plus 
• S/4 HANA experience required

*Must be able to work in US Eastern Standard Time zone.

*M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.