Company Description

About the Company:

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance.

Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000 successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.

Due to our continued growth, we are hiring for a Patient Enrollment Coordinator at Wake Research, an M3 company. This position is on-site and located in Charleston, SC. 

Job Description

The Patient Enrollment Coordinator position is an entry level position within the Patient Enrollment Department at Wake Research and enjoys significant opportunities for career development and growth. This position is 100% on-site. The ideal candidate is a highly engaged professional with a positive attitude and growth mindset, who is looking for a long-term career in patient enrollment/study participant recruitment and/or clinical research.

The Patient Enrollment Coordinator has primary responsibility and accountability for the timely enrollment of patients/study participants for all clinical research studies at their assigned site.

Essential Duties and Responsibilities:

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
• Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc.
• Consistently provide outstanding customer service with every patient interaction.
• In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary.
• Schedule onsite screening visits for eligible patients within established scheduling guidelines.
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
• Track information and report data such as call outcomes, limiting factors, etc.; as directed.
• Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed.
• Maintain compliance with all standardized patient enrollment processes and procedures.
• Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions.

Qualifications

• High school diploma (or equivalent) required. Professional medical certification, associates, or bachelor’s degree preferred.
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required. Candidates with transferable skills and strong track records of success in other industries are strongly encouraged to apply.
• Previous experience as a medical assistant, nurse or EMT is strongly preferred. 
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required.
• Highly developed skills in communication clarity, accuracy, and attention to detail.
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms.
• Demonstrated capacity to learn and utilize new software and technology.

Additional Information

A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

*M3 reserves the right to change this job description to meet the business needs of the organization

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