Body Shop Manager - Summary

Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses.

Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards.

Body Shop Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Directs and schedules the work of all body shop employees.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Implements aggressive marketing plan to increase body shop business.
• Monitors technicians' daily productivity reports
• Gives fair estimates on costs and time required for body work.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Maintains professional appearance.
• Other tasks as assigned.

Body Shop Manager - Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Body Shop Manager - Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.

in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

As America's #1 auto paint and collision repair provider, Maaco has serviced more than 20 million cars since 1972. Whether it's changing the color of car or handling your insurance claim, Maaco is here to help you turn the car you drive back into the car you love.

We work with all insurance companies and guarantee our work with nationwide warranties.

Last updated : 2024-04-30