Overview:
We are seeking a dynamic Assistant General Manager to join our team. The ideal candidate will assist in overseeing daily operations, ensuring exceptional customer service, and driving sales growth in a retail environment.

Duties:

• Delivers outstanding guest service and financial performance
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensure staff receives proper training for each position, including safety training and standard operating procedures
• Allocates funds authorize expenditures and assists departmental managers in budget planning
• Monitors cost controls for each department on a regular basis
• Performs duties of a Sales and Marketing Manager as needed including making sales calls; attending community business functions; working with travel agents, direct bill accounts; and coordinate sales promotions
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and process monthly reports
• Order supplies and equipment as needed and in accordance with company procedures

Required Skills and Experience

• A minimum of five years’ experience as a Hotel General Manager is required or comparable experience.
• The ideal candidate will have a sound background in sales, operations, yield management, financial reporting, and delegation along with expertise in the use of Opera PMS.
• This is an excellent opportunity for a proven leader looking for a quality, team-oriented, profitable property.
• Highly energetic and motivated individual
• Must have strong leadership skills
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Self-Starter with ability to work independently and as a team
• Strong problem-solving skills
• Excellent written communication skills
• Ability to work in a fast-paced, high-pressure environment
• Ability to shift and manage multiple priorities
• Results driven focus and ability to work through to completion in a timely manner
• Adaptable to change
• Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook
• High level of flexibility regarding overtime during times busy periods as required by the business

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Owings Mills, MD 21117 (Required)

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person