Description

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation.

We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs.

Visit to learn more about how we’re creating a More Humane Society.

The Team

Through their work we enhance the bond between owner and pet. The T&B department also provides a behavior help line for free consultive services to address behavioral issues that may be faced in the home.

Additionally the T&B team provides training, education and programs to staff and volunteers on subjects such as; body language, tools of the trade, enrichment, handling etc.

and encompasses a behavior and rehabilitation center at the Portland Campus.

The Position

Primary responsibilities include teaching group training classes, private trainings and workshops with emphasis on positive based, force-free training.

Must be able to work with a diverse array of clients to develop realistic training and behavior goals and deliver exceptional customer service.

Need to be able to use software programs and web-based client registration tools. Response to inquiries from the public and clients should be timely, helpful and professional.

This is a part time role, 18-20 hours per week.

Essential Responsibilities

PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
• Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback;

builds a culture of feedback and learning.

LEARNING

• Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
• Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization / team strategy and its progress.
• Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.
• Leverage our best practices externally and grow OHS’ reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

• Present training curriculum in a happy, enthusiastic, engaging, and informative manner.
• Assist clients in establishing realistic training and behavior goals and address issues of client non-compliance in a kind and professional manner.
• Manage people, dogs and the environment for everyone’s safety.
• Monitor and assist with class scheduling and client registration activity.
• Keep up to date about emerging trends in animal behavior and learning theory.
• Maintain accurate and complete records of clients, their animals and the training and behavior services provided. Ensure secure storage and when appropriate, confidential disposal of such records.

SUPERVISOR RESPONSIBILITY

Supervises : None

ACCOUNTABILITY

Reports Directly To : Public Training Services Manager

Often Engages Directly With : Training & Behavior team

Qualifications

Minimum Qualification & Transferable Skills

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described.

You are also encouraged to address how your professional and lived experience, scholarship, mentorship and / or service will contribute to the Oregon Humane Society.

• CPDT or equivalent dog training certification or equivalent experience.
• High School Diploma or GED equivalent
• 2 years’ work experience as an instructor in public group dog training classes and doing private trainings.
• Committed to positive reinforcement training.
• Solid working knowledge of Marker Training and behavior modification techniques.
• Excellent and safe animal handling skills. Knowledge of breeds, behavior, care, housing, common health problems and disease symptoms.
• Able to use designated software programs to administer web-based client registration tools.
• Able to work evenings and weekends.
• Customer service oriented.
• Able to exercise sound judgment and maintain a professional demeanor during all interactions with the public, partner agencies, donors, staff and volunteers.
• Proficiency using the Microsoft Office Suite, including Outlook, Word, Excel.
• Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful and professional manner.

Work Environment Conditions & Physical Requirements

This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters.

Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success.

Communication must be clear, understandable, professional and respectful in all circumstances.

WORKING CONDITIONS

• Work is performed in an office and medical center / animal shelter environment.
• Travel between the two campuses may be required.
• Weekend and evening work will be required.
• Animal contact and related injuries may occur.
• Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.
• Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects / tasks to completion.
• Contact with angry or emotional people may occur.

PHYSICAL REQUIREMENTS

• Occasional lifting and moving of inanimate objects weighing up to 50 lbs.
• Occasional pushing and pulling of carted items weighing up to 100 lbs.
• Occasional moving items above shoulder level.
• Occasional use of hands and arms at or above shoulder level.
• Prolonged standing, sitting and / or stooping may occur.
• Occasional climbing and bending.
• Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis.
• Must be able to remain in a stationary position for prolonged periods.
• Ability to respond and perform life saving techniques in an emergency.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers.

We strive for a culture of integrity, respect and compassion where every member of our community contributes their perspectives and authentic selves and where everyone reaches their potential as individuals and teams.

We recognize that striving for diversity, equity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Oregon Humane Society is an

Last updated : 2024-08-15