Objective: A Service Coordinator and the Service Supervisor make up the core team to support our customers. The Coordinator works closely with various people within the Service Department to ensure accuracy of various data and paperwork and ensure customers receive timely and quality service. Responsibilities:

• Open, process, review, adjust and close work orders according to company procedures, coordinate payments with customers
• Ensuring timely and accurate entry of labor codes, hours and rates of pay
• Answer and route customer phone calls
• Approve vendor invoices for payment and submit to Accounting for processing
• Coordinate or participate in all necessary company system and procedure training
• Acts as a liaison between customers, employees and supervisors on various questions or issues

OCCASIONAL/OTHER RESPONSIBILITIES:

• Perform HR Liaison responsibilities
• Perform other clerical functions depending on store location and need such as distributing mail, maintaining office equipment, ordering office and maintenance supplies, etc.

Qualifications:

• Prior experience in an administrative support role
• Excellent attention to detail and strong with numbers
• Customer First mindset to provide exceptional service to customers
• Strong communication skills both written and verbal

Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands.Michigan CAT is an Equal Opportunity Employer. Qualified applicant will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Equal Employment Opportunity is the Law. MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Job Type: Full-time

Pay: $21.08 - $23.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Novi, MI 48375: Relocate before starting work (Required)

Work Location: In person