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At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices – there is a breadth and variety of work to keep you engaged and inspired.
We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:
People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:
Service Support Representative: This is where you come in.
We’re looking for a Service Support Representative to support our Commercial HVAC Technicians and Service Coordination team by fielding incoming phone calls and service request inboxes. You would be a key member of our Service business, responsible for the effective communication of all emergency services and ongoing maintenance activities. This level of accountability involves strong, collaborative communication with our customers and your teammates to evaluate & juggle the workload in this fast-changing environment. In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.
Top deliverables in the first year to be a hero:
The Service Support Representative role reports to Matt Barnes - Eastside Operations Manager on a collaborative team working on a variety of projects and initiatives to support our growing business.
Your Background: What kind of person will thrive in this role?
You should have…
And everyone you work with should describe you as…
And you should be motivated by…
Compensation: $21-$29 per hour
MacDonald-Miller Facility Solutions presently provides employee coverage for:
Where you will work
Our Redmond office (15207 NE 95th St, Redmond, WA 98052), just a 5-minute drive from the expansive Marymoor Park (great for bike rides, picnics, lengthy strolls down the shaded paths, and drive-in movies during the summer!) and Redmond Town Center, which offers no shortage of shopping, trendy restaurants, local ice cream shops, and breweries.
Interested in learning more?
If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!
MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
Specialty Trade in Construction
$41k-51k (estimate)
01/16/2024
03/29/2024
macmiller.com
PORTLAND, OR
200 - 500
Private
TAYLOR GRIGGS
$50M - $200M
Specialty Trade in Construction
The job skills required for Service Support Representative include Customer Service, Written Communication, Communication Skills, Initiative, Communicates Effectively, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Support Representative positions, which can be used as a reference in future career path planning. As a Service Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Representative. You can explore the career advancement for a Service Support Representative below and select your interested title to get hiring information.