196 Customer support specialist Jobs in Austin, TX
Macmillan Learning is Hiring a Customer support specialist Near Austin, TX
Description
This position will be employed through Headway consulting firm working remotely throughout the US.
We are seeking an Accessibility Customer Support Specialist who is dedicated to delivering outstanding support to our customers.
This role will ensure that customers with disabilities have a positive experience using our products. The Customer Support Specialist will resolve accessibility and usability issues and will partner with stakeholders to address technical issues.
Major Responsibilities :
- Monitor and respond to customer inquiries via phone, email, and Salesforce in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
- Collaborate with cross-functional teams, including product, content, and sales, to escalate and resolve customer issues efficiently.
- Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
- Identify common customer challenges, provide feedback to the team, and contribute to the development of templated responses and self-service resources.
Required Skills / Knowledge :
- Excellent problem-solving and troubleshooting skills with a customer-centric approach.
- Organizational skills to keep track of multiple customer requests simultaneously.
- Ability to manage multiple deadlines and meet SLAs.
- Ability to work independently, collaboratively, and efficiently through a high volume of requests.
- Ability to escalate problems and seek clarification when necessary.
Preferred Qualifications :
- High School Diploma.
- Prior experience with accessibility and / or disability support.
- Familiarity with common assistive technologies used by people with disabilities (e.g. screen readers, magnifiers, text-to-speech tools, etc.)
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
- Familiarity with Salesforce is a plus.
Hours :
4 hours per day (Mon-Friday) with a maximum of 20 hours per week
Duration :
July 15, 2024 - October 11, 2024.
Pay Rate
$20 / hour
Location :
- Remote (based in the U.S.)
Last updated : 2024-07-02
Job Summary
Full Time
Wholesale
$44k-56k (estimate)
07/04/2024
09/29/2024
macmillanlearning.com
New York, NY
50 - 100
Wholesale
Related Companies
The job skills required for Customer support specialist include Problem Solving, Organizational Skills, Customer Support, Verbal Communication, Troubleshooting, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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