The marketing assistant will provide administrative and operational support for the Market Research Manager and the Web Strategy & Operations Manager. Responsibilities will involve active engagement with essential platforms like Hybris and Qualtrics to assist with maintaining the integrity of marketing content across our websites and operationalizing our various market research initiatives. In addition to managing routine administrative tasks within these key platforms, the assistant will extend valuable support to our Performance Marketers, contributing to the overall success of our marketing endeavors. An ideal candidate for this position would exhibit a willingness to explore and adapt to new technologies and platforms.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We strongly encourage and welcome applications from individuals of all backgrounds, including women and people of color, to apply for this role. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We believe in fostering a diverse and inclusive workplace, and we recognize that unique perspectives and experiences contribute to the strength of our team. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. We value your potential, and we are committed to providing a supportive and inclusive environment where all individuals can thrive and contribute their best.Major Responsibilities Include, But Are Not Limited To

• Troubleshooting and closing tickets pertaining to change requests for our marketing sites; communicate resolution timeline and details across team.
• Creating, editing, and maintaining of web pages and product pages.
• Building, testing, and documenting standardized market research programs.
• Developing a deep understanding of Qualtrics, Hybris, Khoros, and Vault and acting as a point of support for the use of the platforms.
• Performing data entry for tracking customer engagement.
• Updating and maintaining the Macmillan Community including auditing and archiving content, categorizing and tagging content, moderating key communities, and managing spam. Includes managing the College Quest student blog on Khoros.
• Supporting the team with administrative tasks and large department-wide initiatives as required.
• Assisting performance marketers with dashboard building and reporting on 1st-party data.
• Supporting product load several times a year by entering marketing content for new titles to our publishing and content management systems.

Required Qualifications

• BA or BS in English, Communications, Marketing, Business or other related field.
• Knowledge of Google for Work (Slides, Sheets, Docs, Drive).
• Strong written and verbal communication skills including the ability to communicate effectively across departments and teams.
• Ability to multitask, prioritize projects and deadlines, and manage a number of ongoing tasks simultaneously.
• Strong organizational abilities and attention to detail.
• Team oriented with a positive can-do attitude; takes initiative to support new projects/tasks and learn new skills.
• Comfortable learning new technologies.
• Keen interest in web maintenance and/or market research.

Preferred Qualifications

• Basic HTML knowledge preferred.
• Knowledge of content management systems and survey tools a plus.
• Familiarity with project management tools, such as Asana and JIRA, a plus.

Salary Range: $42,000
Exemption Status: Non-Exempt
Physical RequirementsRequires periods of close concentration in a sometimes busy and open office; must be able to multi-task. Must be able to work over 40 hours a week and travel occasionally. Must be able to prioritize projects and deadlines.
This is a hybrid role. 1-2 days per week are required in the either our Boston or New York office. Candidate must be located near or in the Boston and New York areas.
BenefitsRegular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family-owned company that inspires what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.