The purpose of this position is to coordinate and support the medical needs of patients pursuing Laryngology and Voice Services. The position will partner with faculty physicians and residents in Otolaryngology to provide excellent clinical care and customer service for patients with Laryngology and Voice disorders. This position interacts with other care providers to deliver appropriate, timely care and patient education. In addition, the position will establish and maintain systems and relationships to ensure a smoother care transition from the clinic setting to outside care providers. The position will work in conjunction with the Divisions faculty providers and Speech Langauage Pathologists to continuously improve coordination of patient care and administrative systems.

The position will be active in patient care through several Outpatient offices as well as inpatient at Norfolk General Hospital.

Provide outpatient care and medical management as directed for a variety of Laryngology and Voice related Otolaryngology diagnosis. Orient residents and nursing staff to departmental treatment guidelines and protocols and monitor compliance in an effort to decrease practitioner variability, decrease cost, improve quality and patient satisfaction.

• Provide initial and follow-up continuity evaluation and management services to patients as assigned; provide initial consultation services; provide continuity follow-up services.

• Provide family education for a variety of Laryngology and Voice disorders.

• Participate in the development of clinical pathways/care plans/guidelines/protocols in conjunction with faculty.

• Assist Laryngology faculty members with in office procedures.

• Facilitate communication between faculty and residents and nursing about care plans and outpatient follow-up plans.

• Collaborate with clinic nursing staff to triage medical calls from patients, referring and primary care physicians.

• Provide pre and postoperative treatment education to families.

• Coordinate scheduling and referrals.

• Perform Other Duties as Assigned.

Nurse Practitioners must have a MSN with a nurse practitioner focus. Must be a licensed RN by the Virginia Board of Nursing and a certified nurse practitioner.

Physician Assistants must be licensed as a PA in the State of Virginia. Prior experience in Otologaryngolgy related services is preferred but not but required.