Are you a dynamic leader with a passion for customer service and a knack for managing high-performing teams? Do you thrive in a fast-paced environment and excel at problem-solving? If so, we want you to join our team at MacQueen as our new Service Manager!

At MacQueen, we are a leading Midwest equipment dealer committed to providing top-tier products and services to our valued customers. Our mission is to exceed expectations through innovation, dedication, and a customer-first approach. We believe in fostering a positive and collaborative work environment where every team member can thrive and grow.

What You’ll Do:

As a Service Manager, you will be at the heart of our service operations, ensuring that our customers receive the highest level of support and satisfaction. Your responsibilities will include:

• Leadership and Team Management: Lead, mentor, and motivate a team of skilled technicians and service staff. Foster a culture of continuous improvement and excellence.
• Customer Satisfaction: Ensure outstanding customer service by addressing and resolving customer concerns promptly and effectively. Build lasting relationships with our clients.
• Operational Efficiency: Oversee the day-to-day operations of the service department, including scheduling, workflow management, and inventory control. Implement and maintain efficient processes to maximize productivity.
• Technical Expertise: Provide technical guidance and support to your team. Stay up-to-date with industry trends and advancements to ensure our services remain cutting-edge.

What We’re Looking For:

• Experience: Proven experience in a service management role, preferably within the equipment or automotive industry.
• Leadership Skills: Strong leadership and team-building abilities. Ability to inspire and lead a diverse team towards common goals.
• Customer Focus: Exceptional customer service skills with a genuine desire to help others. Ability to handle challenging situations with professionalism and empathy.
• Technical Acumen: Solid understanding of equipment maintenance and repair processes. Ability to troubleshoot and provide technical support when needed.
• Organizational Skills: Excellent organizational and time management skills. Ability to juggle multiple priorities in a fast-paced environment.
• Communication: Strong verbal and written communication skills. Ability to convey technical information to both technical and non-technical audiences.
• Problem-Solving: Proactive problem solver with a keen eye for detail. Ability to make sound decisions under pressure.

Why Join Us?

• Competitive Salary: We offer a competitive salary package with performance based annual increases.
• Benefits: Comprehensive health, dental, and retirement benefits.
• Positive Work Environment: Join a team of passionate professionals in a supportive and collaborative atmosphere.
• Impact: Make a real difference by contributing to our customers’ success and satisfaction.

Ready to take your career to the next level? Apply now and become a key player in our success story!