Quality Technician

FLSA Classification: Salaried Full-Time

Reports to: Quality Manager

Revision Date: March 21, 2024

Job Summary:

The Quality Technician will provide quality assurance support to the product development team, resolving bugs, defects, and other potential issues and ensuring that products meet customer specifications.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Perform in-line audits of manufacturing processes and products to print, work instructions, or other controlled documentation.
• Verify products are being manufactured per documented standard practices, work instructions or other approved manufacturing methods.
• Provide Quality support to all associates and assist their efforts to perform at the highest levels.
• Calibrate measuring equipment. May require interfacing with third party calibration resources.
• Converse with customers and suppliers regarding quality expectations.
• Work collaboratively to continuously improve all aspects of Macro Magnetics product quality and production/testing processes to yield world class customer satisfaction.
• Maintain quality records in accordance with Macro Magnetics standards.
• Facilitate RMA warranty process product return from customers.
• Qualify customer Service Requests to repair damaged customer product not under warranty.
• Perform testing process requirements as a backup for coverages etc.
• Designs, implements, and evaluates quality assurance process sampling systems, procedures, and statistical techniques.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Extensive knowledge of or the ability to quickly learn the organization’s production processes.
• Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
• Deep knowledge of quality assurance terminology, methods, and tools.
• Excellent analytical skills, problem solving, and decision-making skills.
• Demonstrated knowledge of testing best practices, version-control procedures, and defect management processes.
• Superb computer proficiency, including database management.

Education and Experience:

• Quality Engineer Certification, or equivalent technical certification, required.
• Three years of related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.