Mad for Chicken – Assistant Manager Position

Assistant Manager Summary: The primary responsibility of an Assistant Manager is to set and achieve the highest standard in all areas of restaurant management which includes ensuring excellent guest service, team development, high quality foods, food safety, store cleanliness, and maximum profitability.

Assistant Manager Responsibilities

Ensuring the highest level of guest service.

Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for.

Adhere to MFC operating standards.

Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed.

Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.

Address customer concerns in reference to products, services rendered or employee interactions.

Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.

Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.

Train new employees on the policy and procedures of the company, from personal appearance to how to handle a negative customer experience.

Skills & Job Qualifications

2 Years Restaurant Supervisory experience.

Exceptional guest service skills.

Be Polite, Infectiously Enthusiastic, High Energy, Respectful, and Hospitable.

Strong leadership skills and the ability to develop future leaders.

Previous restaurant/retail management experience in a fast-paced environment.

Decision making.

Knowledge of POS Systems, Microsoft Office, 3rd Party Delivery Platforms.

Quality Focus.

Always Smile.