13 L2 Technical Support (Restaurant POS) Jobs in Tampa, FL
Mad Mobile is Hiring a L2 Technical Support (Restaurant POS) Near Tampa, FL
About The RoleAs an L2 Technical Support Specialist at Mad Mobile, located in Tampa, FL, you will play a pivotal role in ensuring the seamless operation of our innovative retail and restaurant solutions, specifically focused on POS systems. You will take ownership of technical support operations, define and develop strategies for effective issue resolution, and deliver exceptional service to our restaurant clients. Communication skills are key as you will interface with both internal teams and external customers.
Responsibilities
- Own: Take ownership of technical support operations and ensure timely resolution of client issues related to restaurant POS systems.
- Define: Define strategies and best practices for efficient technical issue resolution in a restaurant environment.
- Develop: Develop and implement processes to streamline technical support workflows for restaurant POS systems.
- Deliver: Deliver exceptional customer service by addressing client inquiries and concerns promptly and professionally within the restaurant industry context.
- Communicate: Effectively communicate technical information and resolutions to both internal teams and external clients in the restaurant sector.
- Bachelor’s degree in a technology field (Computer Science, Information Systems, or Information Technology) or relevant experience.
- 3-5 years of experience in a similar technical role or capacity supporting B2B SaaS, with 2-3 years specifically in support and 1-2 years in an L2 support capacity with Restaurant POS systems.
- Advanced Network/ISP troubleshooting knowledge and experience.
- Curiosity to dig in and explore the details of restaurant POS systems.
- Strong communication , collaboration, and documentation skills.
- Ability to perform multiple tasks simultaneously, handle interruptions, and meet deadlines.
- Initiative, integrity, and inventiveness in task performance.
- Ability to adapt to and learn new concepts and technologies independently.
- Experience with retail or restaurant technology solutions is highly advantageous .
At Mad Mobile, We Uphold These Core Values
- Customer: We believe in providing the best service to our customers every day.
- Accountability: We take ownership and proactively make things happen.
- Teamwork: We collaborate as a team to achieve success and have fun along the way.
- Innovation: We inspire and ignite the future through continuous innovation.
- Integrity: We uphold honesty, ethics, and trustworthiness in all that we do.
Mad Mobile is recognized as the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We are committed to fostering a diverse and inclusive culture while promoting a healthy work-life balance.
Benefits
- Comprehensive medical, dental, and vision insurance with premiums covered by Mad Mobile.
- $1000 HSA contribution provided from day one (prorated based on start date).
- 401(k) plan with a matching contribution of up to 6% (fully vested from day one).
- Market-leading benefits package and a commitment to employee well-being.
Mad Mobile is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by law.
Mad Mobile does not accept unsolicited resumes from headhunters or recruitment agencies. Fees will not be paid for unsolicited resumes.
Job Summary
Full Time
IT Outsourcing & Consulting
$67k-83k (estimate)
06/22/2024
07/19/2024
madmobile.com
TAMPA, FL
100 - 200
2010
BRUCE BENNETT
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for L2 Technical Support (Restaurant POS) include Technical Support, Troubleshooting, Customer Service, Computer Science, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a L2 Technical Support (Restaurant POS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by L2 Technical Support (Restaurant POS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for L2 Technical Support (Restaurant POS) positions, which can be used as a reference in future career path planning. As a L2 Technical Support (Restaurant POS), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary L2 Technical Support (Restaurant POS). You can explore the career advancement for a L2 Technical Support (Restaurant POS) below and select your interested title to get hiring information.
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