A popular independent, third wave coffee brand seeks a General Manager (GM) to lead the success of their downtown LA cafe. The GMs manage the P&L by mastering COGs, building effective schedules and investing in their cafes community. They recruit and motivate high-performing teams by leading with empathy and regularly pulling feedback, while ensuring continued learning and development.

The GM leads the cafe team, kitchen team, shift lead and AGM. They actively grow their bench of future leaders by instilling accountability and demonstrating resourcefulness. This position will generally require around 45 hours per week, and it is essential the GM can work weekends. A majority of the GMs time will be spent working on the floor of the cafe every week.

In this role, you will

Recruit and motivate an excellent team

• Oversee recruiting and new hire onboarding
• Plan trainings and development for the team
• Implement regular employee check ins to provide and pull feedback
• Perform disciplinary actions when necessary
• Coach and guide the AGM

Meet or exceed sales goals

• Community outreach/events/ambassadorship
• Review and action on the P&L

Manage labor and COGS within budget

• Write effective schedules and approve timesheets
• Manage pars and end of period inventory
• Strategically cover call outs
• Coach and correct ordering

Foster a safe and clean cafe environment for guests and employees

• Own preventative maintenance for the cafe
• Ensure a safe and respectful working environment for all employees and guests

Other Job Duties

• Attend weekly management meetings
• Give clear and direct feedback to staff in accordance with brand's feedback training guidelines, both in real time and during structured feedback settings
• Execute all duties of either FOH or BOH at the highest level measured by the brand's training program. Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A barista and a competent cook or vice-versa)
• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
• Organize shop-specific events and programming
• Works with team to maintain inventory to ensure availability of all our offerings and products
• Find inventive ways to increase revenue

Required Skills, Knowledge, and Abilities

• Demonstrate a complete understanding of brand's values and standards, including the Principles of Service, as outlined in the company training documents
• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
• Effectively delegates tasks, involving senior team members in the inner workings of shop operations and management
• Hold the team accountable to meeting the high standard for team performance
• Build long-term customer loyalty
• Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
• Maintains a safe environment for all employees and customers
• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
• Availability for both weekend days and overall schedule availability
• Must be able to provide reliable transportation to/from work and for work-related errands
• Must be proficient with Email, Google Drive, Slack and Microsoft Office

Experiential Qualifications

• Minimum of two years of proven management success in a high-volume and quality driven food service environment is a must
• Previous work experience in a high-volume specialty coffee setting is a plus
• Experience managing diverse teams
• Experience with P&L statements

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the cafe space frequently throughout shift
• Ability to operate job related tools, such as espresso machines and coffee brewers
• Ability to communicate effectively with coworkers and customers
• Ability to frequently move prep items in bins weighing up to 40lbs
• Exposure to kitchen environment with hot surfaces

Some Reasons You Might Like Working Here

• Competitive salaries and (for this position) structured incentive compensation
• Company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependents
• Additional vision and dental benefits
• Cell phone stipend
• 401k plan with company matching funds
• Free drinks, one free bag of coffee per week, and discounts on all food and merch
• Growing company rooted in the LA area
• Proven track record of promoting from within
• We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.