Job Summary:

The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Essential Functions:

• Strategizing and monitoring daily activities of customer service operation
• Training staff in areas of customer service and company policies
• Understand, develop, implement, and train others in company processes to include but not limited to quoting implementation of accounts, and System management
• Coordinate customer inquiries, complaints, and other requests with the Sales and Operations teams to facilitate accurate and timely responses
• Manage a team of customer service agents and key account supervisors
• Investigating and solving customer service complaints
• Maintaining documentation pertaining to customer service department activities
• Other duties as requested

Skills/Competencies:

• Capability to build strong partnerships and to work collaboratively to achieve goals
• Demonstrated interpersonal, written, and verbal communication skills
• Established time management and organization skills
• Proficiency in MS Office
• Ability to maintain a high level of enthusiasm and a positive attitude
• Detailed-oriented and analytical
• Ability to be outcome-oriented and focused with a strong performance culture
• Proficient in managing multiple tasks at the same time
• High standards and clear accountability

Education:

• Bachelor's Degree in Business, Supply Chain, or Logistics is a plus (3 years working experience in lieu of degree)
• High school diploma or equivalent required

Experience:

• 3 years of experience in a managerial role; transportation and logistics customer service preferred
• 3 Years Supervisor Experience
• 3 Years of Customer Service Experience

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$55,000-$60,000

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.