We offer

We offer you an exciting global career at the forefront of world trade.Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy...We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.Global scope
Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.Join us and play an important role on our team lifting global trade every day!At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams

Key responsibilities

• Standard Adherence and Performance Monitoring:
  - follow the account air program solution design process
  - supporting customer deliverables and requires process execution per set standards and customer specific IOP
  - monitor Performance, and SLA Compliance & KPI's
• Responsible for coordinating analytics and data mining for the account as required. Coordinate and deliver milestone compliance and performance monitoring.
• Proactive Communication: With all Stakeholders involved in the process ensure proactive and professional communications in all matters.
• Organizer of IOP and SOP updates according to Key Clients requirements.
• Supporting Processes: Supporting day-to-day process and escalations. As well as handling claims support, standard SLA support, and systems testing support.
• Customer Relationship: Continuously build strong relationships with internal and external customers; gain an understanding of their business, service needs, drivers.
• Any Other Duties as assigned by Direct Leader as needed to meet the business needs.

Required experience and skills

• High School Diploma or equivalent required; Bachelor's Degree in related business area is preferred
• Minimum 2 years of experience of Airfreight/Logistics process knowledge; preferred to have Air Freight Operations, Control Tower, and Program Specialist/similar/ experience of at least 1 year
• Customer Obsession and Centricity driven
• Problem solving and process improvement mind set
• Strong collaboration and Internal/External Client building focus
• Comfortable with Internal and External Customer presentation and meeting leading
• Operations Process knowledge preferred
• Perseverant & action oriented
• English language well written and spoken
• Excellent email composure focused

Notice to applicants who are applying to positions in the United States.

You must be authorized to work for any employer in the US.

#LI-AA10

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.