Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

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The Location: Fully Onsite in Seattle, WA

Responsibilities:

• Build and optimize operational workflows used by Trust and & Safety investigators
• Building alignment across product teams, cross functional partners (Global Operations, Payments, FP&A, Community Support, etc.) and Leadership/Executive teams.
• Communicating day to day as well as long term updates to senior management
• Come up with recommendations for build vs buy decisions, technology innovations, and trends in the industry and large architectural changes in their product domain area
• Maintain product and operational backlog. Own prioritization process for solutions

Qualifications:

• 5 years of product or program or operations management experience in Trust & Safety
• Fraud, risk, safety product experience preferred but not required
• Exceptional deep dive, problem solving, collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• More than comfortable in an ambiguous matrixed organization
• Strategic platform and systematic thinker who can balance big picture strategy with detailed, flawless execution and impact delivery
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
• Innate capability to, directly and indirectly, lead teams through success

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $68.88-$88.04/hour.

Benefits: Medical, Dental, Vision, 401K

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