Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Guest and Host Tech is responsible for the end-to-end guest and hosting experience. We’re responsible for a range of product surface areas including the homepage, search, booking, planning, and pre-trip/on-trip/post-trip experience for guests, as well as all the tools and surfaces that Hosts interact with. We’re also working on everything from launching new product verticals from the ground up to perfecting the existing Guest and Host journey, as well as supporting existing verticals around individual Homes, Experiences, multiple Homes, and Hotels on the platform.

Job Title: Staff Technical Program Manager

The Difference You Will Make:

TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data.

A Typical Day:

• Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end
• Aligning on staffing, priorities, project progress, and technical dependencies within Guest & Host Tech, external vendors, and cross-functional teams like Marketing, Marketing Tech, and QA.
• Regularly meet with Marketing (Producers, Creative Directors)counterparts to manage iterative changes to our launch concepts and designs.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Provide visibility into key performance indicators so leaders are aware of risks and opportunities.
• In this role, you will be expected to work independently with stakeholders and cross-functional leadership with little supervision from management.

Your Expertise:

• Experience developing processes where few exist, and demonstrated flexibility to get things done.
• Experience collaborating with Marketing and Creative production teams, either within an agency or brand marketing team, to manage Engineering support for the development of high-quality digital marketing deliverables.
• Enjoys working in a fast paced, iterative and dynamic environment where changes are embraced but managed appropriately to ensure quality.
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
• Demonstrate knowledge of the Product life cycle and the Creative creation process
• Exhibit knowledge of Asana, Jira, Airtable, Figma or other equivalent task management tooling.

Education:

• BA/BS degree,10 years of experience in software development industry with at least 7 years as a TPM

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $95-$110/hour.

Benefits: Medical, Dental, Vision, 401K