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Title: Customer Service Specialist
Location: South San Francisco, CA 94080 - ONSITE
Duration: 06 Months contract role
Pay Rate: $ 25.00/Hour
Job description:
Department Overview:
Position Overview:
Key Responsibilities:
• Act in accordance with company policy
• Provide full time phone coverage (shift to be determined by management)
• Suggest new programs and or projects to promote customer service
• Determine appropriate action to take to resolve customer issues
• Determine when it is appropriate to escalate customer issues to management
• Work with Finance, Product Distribution and Customers to resolve disputes
• Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
• Stay informed of current industry practices / trends
• Participate in the development and maintenance of department defined quality standards and measures
• Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
• Support corporate values
• Remain flexible to ever changing customer needs and requirements.
• Process customer orders accurately
• Review inventory to determine appropriate customer order commitment.
• Maintain follow up on customer order issues.
• Interact with key customer purchasing personnel to advise of order status
• Ensure adherence to appropriate laws, regulations, and programs.
• Act as a liaison between customer, third party provider and GNE to facilitate customer returns.
• Ensure accurate posting of credits and debits in accordance to policy.
• Ensure timely turnaround of customer authorizations
• Participating in the product launch process to ensure a positive outcome
• Administer special programs
• Support team decisions
• Respect diversity
• Being flexible with assigned schedule
• Have the ability to adapt to a constant changing environment
• Ability to work through conflicting, delayed, or ambiguous information
• Actively Participate in various team initiatives, Lean Daily Management, etc.
The successful candidate will demonstrate key competencies listed below critical to this role:
• Decision Making – Thinks through problems clearly and logically; is decisive
• Technical and Business Expertise – Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
• Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
• Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
• Achieving Results – Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers
Pay Rate & Benefits:
This is the pay range that Magnit reasonably expects to pay for this position: $25.00/hour-$25.00/hour on W2.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
QUALIFICATION/ LICENSURE :
Work Authorization : Green Card, US Citizen
Preferred years of experience : 4 Years
Travel Required : No travel required.
Shift timings: 9 AM to 5 PM
Full Time
$57k-71k (estimate)
06/22/2024
07/05/2024
www.magnit-info.ru
Krasnodar
>50,000
Michael Mathewson
$10B - $50B
Retail
Magnit engages in the retail and distribution of food products. It was founded in 1994 and is headquartered in Krasnodar, the Russia Federation.
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