Operations Support Specialist

Job Class: Non-Exempt Reports To: Operations Supervisor

Job Summary: To provide a high level of customer service to both external and internal customers, as well as, compute, classify, and record numerical data to keep financial records complete.

Essential Functions and Responsibilities: NOTE: Main Bank unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

· Settlement of Main Bank’s bank accounts. This includes handling exceptions, incoming/outgoing wires, ACH items, non-posts, NSFs (non-sufficient funds), stop payments, and charge backs. Also included in settlement is being responsible for federal funds and the investment for the day and data entry for posting transactions on behalf of Main Bank.

· Reconcile or note and report discrepancies found in records.

· Assist with processing domestic and international incoming and outgoing wires.

· Assist with transfers from debit to credit on customer accounts.

· Assist customers with safety deposit box.

· Order new debit cards for customers, assist with set-up and questions on internet banking, Mobile banking, and RDC.

· Perform research on external and internal customer accounts to reconcile and resolve any issues.

· Utilizes Image Center to print statements, research items and statements, and capture paper transactions for posting.

· Utilizes Report Management (Vision) to print notices, re-print reports, and conduct research.

· Approve transactions and deposits for Mobile deposit.

· Comply with federal, state, and company policies, procedures and regulations.

· Assist Customer Service Manager with vault balancing.

· Be back-up for Tellers when front line tellers are busy assisting customers.

· Be back-up on accounting daily and monthly reconciliations as needed.

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· Provide excellent customer service and maintain a high level of professionalism at all times.

• Perform other duties as assigned.

Required Qualifications (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school graduate, or equivalent
• 2-4 years cash handling experience
• 2-3 years accounting/bookkeeping experience in a financial institution
• 3-5 years customer service experience
• Prefer experience in opening new accounts in a financial institution setting

Skills:

· Customer service. Extremely responsive to internal and external customer requests; exceeding customers’ expectations.

· Listening skills. Actively listens to customers and co-workers, anticipates customer needs and offer solutions.

· Communication skills. Able to clearly present issues-both orally and written.

· Critical thinking skills. Able to use logic and reason to resolve issues quickly and efficiently.

· Mathematical skills. Use basic math skills on a daily basis.

· Reading comprehension skills. Able to understand work-related written documents.

· Organization skills. Able to perform all duties in an orderly manner and with a high degree of accuracy.

· Flexibility and adaptability. Able to prioritize, make on-the-spot decisions and work well under pressure when necessary.

· Time-management skills. Able to manage various tasks and complete in order of importance while meeting all deadlines.

· Computer skills. Competence in Microsoft Excel, Word, Outlooks; Windows and other software applications are applicable.

· High standards of professionalism and confidentiality due to the sensitive nature of information that is accessible.

Working Conditions and Physical Effort: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or listen
• This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding, handling of equipment, use of calculator, etc.
• The employee is frequently required to stand, walk, reach, bend, or kneel.
• The employee must occasionally lift and/or move up to 20 pounds
• The noise level in the work environment is usually low to moderate

Job Type: Full-time

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 3 years (Preferred)
• cash handling: 2 years (Required)
• accounting/bookkeeping: 2 years (Required)

Ability to Commute:

• Albuquerque, NM 87110 (Required)

Ability to Relocate:

• Albuquerque, NM 87110: Relocate before starting work (Required)

Work Location: In person