Position: PC Gaps Case Manager
Department: Resettlement Program
Category: Non-exempt
Pay rate: $25 per hour
Location: Main Street Office, Lewiston ME
Job status: Full Time(8:00-5:00pm) Some evenings or weekends based on client availability.Job Summary:
The PC Gaps Case Manager conducts case management, supervision, and evaluation of program service activities of the Preferred Communities (PC) program to meet MEIRS’s goal and in accordance with the requirements of the ORR PC Program Guidelines and ECDC/MEIRS Subcontract Agreement. The PC Gaps case manager provides critical support in developing, cultivating, and maintaining professional relationship with MEIRS clients, third party service providers, consortium networks, social service agencies, government offices, ECDC HQ staff, MEIRS staff, volunteers, and community members; assists and guides PC case assistant and volunteers in execution of delegated tasks, supervision and ensuring of effective execution of program responsibilities to case workers as needed.
As integral part of the duties, the PC Case Manager:

• Sets Monthly, Quarterly & Annual Performance Objectives/Goals and submits for review and approval by PC Program Manager
• Develops Outreach plans and assists PC program staff to develop such plans as needed
• Develops and executes approaches, methods for implementation & follow up
• Develops program assessment and evaluation measures and performance metrics

POSITION RESPONSIBILITIES:

• Coordinate, supervise and implement 90-day gap services for eligible, newly arrived humanitarian parolees, refugees, and asylees
• Complete intake, needs assessments, and referrals to support vulnerable clients in achieving self-sufficiency. Intervene in cases of sponsorship breakdown where needed including the provision of emergency assistance
• Closely work with Reception and Placement, employment, job development and training, youth, and ESL programs by sharing and updating client information and making timely and proper internal client referrals to help those PC clients
• Maintain accurate PC Client Case Files for enrolled clients and ensure that all relevant client information, forms, and case notes are accurately, confidentially, and timely entered in the ECDC database and paper files
• Prepare and submit program reports to the Program Manager and to ECDC in a timely manner as needed. As needed, train, delegate, deploy, and supervise PC Case Assistant to assist with the required reports. Assist in submitting monthly, quarterly, semi-annual, and other required reports
• Continuously strive to be up to date and clearly understand the PC Program policies, and new changes in the policies, agreements, and guidelines
• Prioritize, plan and coordinate tasks with staff, provide guidance, and follow up on program activities; and identify and resolve problems
• Attend all meetings including ECDC Conference Calls, MEIRS staff meetings, program meetings, and other external meetings to advance program and operational priorities. Attend and complete ECDC trainings. Attend ECDC National Training at ECDC headquarters as required
• Participate and assist during MEIRS’s program audit and monitoring by ECDC, ORR, as needed
• Update the Program Manager with progress and any challenges that have bearing on PC services
• Prepare and submit timely reports on special cases that need the attention of government offices
• Continue professional development by active participation in regular staff meetings, in-house training, and conferences
• Foster teamwork, staff motivation and cooperative environment; identify and assess stressful situations and suggest solutions to minimize staff burnout
• Perform additional tasks as assigned

Required Qualifications & Experience

• A minimum a U.S. or equivalent of a baccalaureate degree (Bachelor of Arts) in social work WITH a combination of demonstrable background of progressively responsible relevant work experience (including extensive case management service experience and working with refugees, immigrants, or other low-income population groups.)
• At least 1 year of customer service or US professional office experience is a minimum requirement. A master’s degree in social work with relevant experience of case management services is preferred
• Possession of foreign language skills such as Ukrainian, Russian, French, Haitian Creole, Spanish, Dari, and Pashto are strongly preferred
• The incumbent in this position is required to have knowledge and familiarity with the refugee resettlement process. Practical experience of working in refugee resettlement service; and a sound and current knowledge, understanding and application of the U.S. refugee program operational guidelines in a localized context is a plus
• It requires commitment to working with clients from a variety of religious, national, and ethnic backgrounds
• Possession of proven computer skills in using Microsoft Excel and Word is required. Skill of Access and other advanced database tools and applications is a plus. The ability to enter, organize and analyze data is strongly preferred. The position requires frequent written communication, preparing and submitting various reports and hence excellent communication skills both verbal and written are absolutely required
• Only those authorized to work in the U.S. can apply
• Background check is required

Position Classification:

• This is a grant-funded position, with the possibility of extension based on future grants
• All applicants must submit copies of documentation showing authorization to work in the United States (such as copies of U.S. passport copy, State ID/License, Green Card, or other similar acceptable documentation)
• Applicants must submit the following to be considered: (1) resume; (2) cover letter
• Only those qualified will be contacted for interviews. No phone calls please
• MEIRS is an Equal Employment Opportunity Employer. MEIR prohibits discrimination in its hiring practices and in all its programs and activities based on race, color, national origin, gender, religion, age, sexual orientation, disability, and political beliefs

Preferred Qualifications and Skills:

• At least two years’ experience providing case management services
• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Spanish, Portuguese, Ukrainian, French, Lingala, Kinyarwanda, Arabic, Pashto/Dari

BenefitsHealth Insurance, Dental Insurance, Vision Insurance, STD, LTD, PTO, Paid trainings, Weekly Pay, Flexible hours, Competitive pay with opportunities to increase
Working Environment: The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some balancing; significant stooping, kneeling, crouching, and/or crawling. Generally, the job requires 34% sitting, 33% walking, and 33% standing. The job is performed under minimal temperature variations and in a clean atmosphere.
Equal Opportunity Employer:
MEIRS is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. MEIRS is committed to building a diverse organization and a climate of inclusivity.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. I have read the above job description and agree to perform the responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel as classified.
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