Job Responsibilities

To provide excellent customer service to all patients, vendors, and consumers of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.

Job Duties

• Answer telephone, screen, and direct calls
• Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
• Handle inquiries from customers, family members, and vendors.
• Receive and sort mail and other deliverables.
• Maintain and organize the reception/waiting area.
• Operate a variety of office equipment including, but not limited to: copiers, phones, computers
• Input and retrieve data within the computer system.
• Provide excellent customer service in scheduling patient appointments.
• Control and request as appropriate inventory relevant to the reception area.
• Complete the day sheet and other outstanding paperwork to close out the day services.
• Properly bill and submit services to insurance companies while keeping the patient accurately informed.

Other functions

• Receive and organize office materials and supplies.
• Receive, sort, and distribute incoming and outgoing correspondence.
• Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned

Qualifications

• High school graduate or equivalent
• Previous medical office experience preferred
• Strong customer service skills: communicator, listener & team builder
• Understanding of HIPAA
• Strong basic math skills
• Familiarity with OfficeMate a plus
• Embraces change
• Previous customer service experience