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Customer Support Supervisor |Mainstream Fiber Networks
About Mainstream Fiber Networks:
At Mainstream Fiber Networks, we are not just providing fiber optic internet – we are transforming the digital landscape of rural Indiana.
As a proud Indiana-based team, we are on a mission to transform connectivity in underserved areas, bridging the digital divide with cutting-edge technology. Our commitment to investing in our employees fuels our relentless growth, ensuring we deliver exceptional service and innovative solutions that empower our communities and drive progress.
About the Role:
The role of Customer Support Supervisor is pivotal in leading and supervising our CSR Team to ensure alignment with departmental goals. Responsibilities include setting performance expectations, providing coaching, and monitoring progress for individual and team success. Facilitating collaboration across departments and conducting regular training sessions are also key aspects of the role. Additionally, the Customer Support Supervisor implements quality assurance processes, addresses compliance issues promptly, and drives continuous improvement initiatives while identifying opportunities for automation and integration.
Why should you join our Team:
Job Perks:
Key Responsibilities:
• Set clear performance expectations, monitor progress, and provide coaching and development opportunities to drive individual and team success.
• Oversee all aspects of sales operations, including sales forecasting, pipeline management, sales analytics, and performance tracking.
• Collaborate with sales leadership to develop and implement sales strategies, processes, and tools to optimize sales performance and drive revenue growth.
• Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.
Key Qualifications:
• 3-5 years’ experience working in customer service such as call center, retail, or customer
support roles.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
• Ability to travel 2-3 times out of the month, within the state of Indiana.
• Proficient in standard Microsoft tools such as Excel, Word, SharePoint, etc.
Experience in Sales Operations
• Leadership Development
• Technical Proficiency
• Customer Relationship Management
• Analytical Skills
• Adaptability and Flexibility
Post-Application Details:
After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.
Mainstream Fiber Networks is an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.
Full Time
$58k-75k (estimate)
06/27/2024
07/13/2024
bgnetworking.com
NASHVILLE, IN
<25
2004
BRYAN GABRIEL
<$5M
Telecommunications
The following is the career advancement route for Customer Support Supervisor positions, which can be used as a reference in future career path planning. As a Customer Support Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Supervisor. You can explore the career advancement for a Customer Support Supervisor below and select your interested title to get hiring information.