Operations Analyst |Mainstream Fiber Networks

About Mainstream Fiber Networks:

At Mainstream Fiber Networks, we are not just providing fiber optic internet – we are transforming the digital landscape of rural Indiana.

As a proud Indiana-based team, we are on a mission to transform connectivity in underserved areas, bridging the digital divide with cutting-edge technology. Our commitment to investing in our employees fuels our relentless growth, ensuring we deliver exceptional service and innovative solutions that empower our communities and drive progress.

About the Role:

The role of Operations Analyst will be responsible for analyzing operational processes, identifying areas for improvement, and supporting the implementation of process enhancement initiatives. This position is vital to ensuring the efficiency and effectiveness of our telecommunications operations.

Why should you join our Team:

• Permanent, Full-time Position
• Pay Range: Based on experience.
• 1st Shift – Monday thru Friday
• Access to Company Benefits:
  1. Paid Time Off
  2. 10 Paid Holidays
  3. Medical Insurance
  4. Dental and Vision Insurance
  5. Health Savings Account (HSA)
  6. Company Funded Life Insurance
  7. 401(k) Retirement Savings Plan
  8. FMLA

Job Perks:

• Competitive Compensation
• Comprehensive company paid training provided.
• Company-provided uniforms
• Boot allowance for Outside Plant Employees
• Newly Updated Equipment and Vehicles
• Internal career advancement opportunities
• Exclusive employee discounts on company services
• Life Mart discounts for various products and services
• Pay Active (Daily/weekly Pay Opportunities)
• Wisely Pay Cards
• New Hire and Annual provided Company Merch
• Annual Company Events

Key Responsibilities:

• Collect, analyze, and interpret operational data to identify trends, patterns, and areas for improvement.
• Generate regular and ad-hoc reports to support decision-making processes within the operations team.
• Develop and maintain dashboards to monitor key performance indicators (KPIs).
• Assist in the evaluation of current operational processes and workflows.
• Identify inefficiencies and recommend solutions to streamline operations and enhance productivity.
• Work closely with the Process Improvement Manager to implement process improvement projects.
• Track the progress and impact of improvement initiatives, providing data-driven insights and recommendations.
• Participate in process mapping and documentation efforts.
• Support the planning, execution, and monitoring of projects aimed at operational improvements.
• Coordinate with cross-functional teams to ensure project deliverables are met on time and within scope.
• Engage with stakeholders to gather requirements, understand challenges, and propose data-driven solutions.
• Facilitate communication and collaboration among various departments to support process improvement efforts.
• Stay updated on industry trends, best practices, and technological advancements in telecommunications and process improvement.
• Participate in training sessions and professional development opportunities.
• Complete additional tasks as assigned.

Key Qualifications:

• Bachelor’s degree in business administration, Operations Management, Statistics, or a related field is a plus
• Minimum of 2-3 years of experience in operations analysis, business analysis, or a similar role.
• Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Certification in Lean Six Sigma (Yellow Belt/Green Belt) or similar process improvement certifications.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail and a commitment to accuracy and quality.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.

Mainstream Fiber Networks is an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.