1 Home and Community Based Services Team Leader Job in Ames, IA

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Home and Community Based Services Team Leader

Mainstream Living

Ames, IA | Full Time

$51k-65k (estimate)

2 Months Ago

Home and Community Based Services Team Leader

$51k-65k (estimate)

Full Time | Social & Legal Services 2 Months Ago

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Mainstream Living is Hiring a Home and Community Based Services Team Leader Near Ames, IA

SUMMARY OF POSITION

Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The Team Leader position is a professional direct staff position which provides oversight to a designated caseload of members residing in a variety of residential settings; and provides direct supervision to Direct Support Professional (DSP) staff and Assistant Team Leaders. This position is responsible for the overall direction, coordination, and service implementation to the members assigned to their caseload. This position is also responsible for the training and ongoing supervision of the personnel providing direct care to the members. This position may also be assigned to provide or arrange specific skills or supports, conduct activities including appointments and community activities and implement management functions, including policies and procedures relating to IAC 78.41(1).

QUALIFICATIONS AND SKILLS

Education: A Bachelor’s degree in Human Services or related field is preferred.

Must have High School Diploma or Equivalency/HiSet/GED. *

Experience: 2 years Human Service Experience or supervisory experience is preferred.*

Combination of education and experience will be assessed for determination of qualified applicants.

Driving: This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.

Other Certification: n/a

Computer: Basic data entry skills required. Familiarity with Word Processing, Google Docs, Microsoft Excel/spreadsheets is strongly preferred.

Post hire: Must demonstrate competencies to complete internal training, including training to pass medication.

General: All employees must work diligently to incorporate the spirit and intent of the Mainstream Living's mission, vision and values. This includes respectful communication to all others at all times. Employees must be able to establish a rapport and develop positive relationships with others while conducting self in line with the agency Code of Ethics. Employees must also: demonstrate consistent professional conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.

The Team Leader position requires good attention to detail and superior organizational skills. Excellent communication and interpersonal skills are required, with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to diversity. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form.

The Team Leader is a leadership position. This individual must be a stable, mature, professional person capable of working in stressful situations. Must possess good judgment in crisis situations and demonstrate the same. The Team Leader must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems. Must be able to objectively examine situations and determine appropriate courses of action.

The Team Leader must both serve as a role model for members and DSP staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of the member.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is considered an essential health care worker position and in the event of an emergency may be required to work one-on-one with members to ensure their safety.

Supervisory Responsibilities:

Directly supervises Assistant Team Leaders and Direct Support Professionals (DSP).

Member Related Duties:

Ensure that Mainstream Living policies and procedures and regulatory standards and guidelines are implemented appropriately for each member within their living environment.
Monitor member sites and living environments to ensure safety and implement systems to address safety concerns, trends or hazards.
Assist in the development and monitoring of individualized member program goals and objectives.
Assist in the development, delivery and documentation of member specific training activities.
Monitor individual or member site budgets and ensure that service provision meets the requirements of each individual’s plan.
Assist with member crisis intervention and risk management planning.
Assist in investigations and grievance resolution procedures as necessary to meet the needs of member and their DSP staff.
Attend and participate in the members SIS (Supports Intensity Scale) assessment. This assessment is used to determine tier assignment and funding. They would need to understand the process, be able to communicate that to the member/guardian and advocate during the assessment on behalf of the member so that member needs are adequately represented.
Assist with on-boarding of new member referrals for intake and transfer activities.
Coordinate with member Case Managers, parents, guardians, and others as needed, to facilitate individualized service provision.
Foster and maintain positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of member.
Complete serious incident reports for all necessary member related incidents.
Promote members’ health and well-being in a manner which is satisfactory to the member and their IDT and Mainstream Living values.
Ensure we adequately address member concerns or needs with input from guardians and relevant stakeholders.
Monitor and account for member and agency funds accurately, following all policies/procedures for member or agency money. Work cooperatively with Support Services in this area.
Assist in the development, training, implementation and monitoring of member behavioral support plans.
Provide any specialized training as required to meet the needs of member.
Conduct member or staff meetings as needed.
Monitor and address issues relevant to the satisfaction of members, guardians and other relevant stakeholders.

Supervisory/Administrative related:

Carry out supervisory responsibilities in accordance with the organization's policies and applicable law.
Assist with interviewing, hiring, training, scheduling, planning, evaluation and coordination of the daily work activities of DSP staff as needed including the assignment of fill-in staff.
Monitor and facilitate the functioning and effectiveness of ATL and DSP staff.
Oversee accurate and timely documentation process for all DSP staff, and submitting required documentation for billing services to Program Coordinator. This may include: training DSP staff, reviewing progress notes of the member and following up to ensure that service provision is as defined in the individualized plan and documentation accurately reflects the services provided.
Assist DSP staff efforts to monitor individual and overall health concerns and monitor safety and cleanliness for all locations where people receive services.
Develop and complete training of staff on specific member needs and on the member Comprehensive Service Plan and document training.
Maintain staffing schedules and ensure adequate coverage to meet supervisory/safety needs of members.
Possess ability to manage time and schedule hours to allow for flexibility to cover or work last minute shifts/doctors appointments as needed
Conduct ongoing review of potential employees for best match and/or assignment to meet direct service needs of the members.
Ensure proper employee feedback and discipline with adequate investigation and consultation with HR, Program Coordinator, DSP, member and others as needed.
Work direct care hours as necessary.
Adhere to on-call time and responds according to agency procedure and protocol.
Other duties as assigned.

Adherence to Policies and Procedures:

All employees will adhere to Mainstream Living's policies and procedures including but not limited to:

Personnel Policies and Policy manuals.
Attend and work shifts as scheduled. Adhere to Mainstream Living's Attendance Policies for time off, on-call and attendance to training/staff meetings.
Follow medication and medical policy and procedures to include: administration, record keeping, identification of medication, purpose, therapeutic intent and adverse reactions, and self-administration of medication.
Follow documentation procedures to include accurate, honest and timely completion.
Follow health and safety practices per Mainstream Living's policies including participation in emergency procedures, drills, proper infection control, accident/injury prevention, etc.
Follow vehicle policies for safe operation of Mainstream Living's vehicles and safe transport of members/others if in driving position.
Keep supervisor informed of critical and non-routine events. Communication is constructive, effective, and timely.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made upon request to enable employees with a disability to perform the essential functions.

Physical Demands: While performing this job, employees must be able to meet the physical demands required to complete essential functions of this position and meet member needs in their home environment. Employees will be required to lift 15-25 pounds on a frequent basis. Depending on member needs and in some work locations, employees may be required to assist with ambulation, lifting and transferring of members, generally with the use of adaptive equipment such as gait belts, walkers, wheelchairs, mechanical lifts, etc. Thus, there may be times the employee must lift up to 50lbs and rarely up to 100lbs if working in sites with members requiring ambulation assistance.

OSHA CLASSIFICATION

This position is considered a Classification I in regard to jobs in which required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Additionally, there is possible exposure to cleaning chemicals. Use of appropriate measures is required for every health care provider.

EOE