Majic Productions works with our clients from inception to installation to create technologically-advanced spaces using state-of-the-art sound, video, lighting and control equipment. From installing massive systems in new spaces to making small updates to our clients’ existing equipment, our systems integration team works in conjunction with our expert technical staff to build a plan that is appropriate for our clients’ space, fits your budget and is user friendly. We have outfitted meeting rooms, credit unions, schools, churches, theaters, reception areas, cruise ships and auditoriums.

The Support Technician will be responsible for providing remote and on-site support for installed audiovisual systems. The Support Technician is an integral role at Majic to ensure audiovisual systems installed in clients’ facilities are operating at peak performance and efficiency. 

Responsibilities:

• Respond to daily support tickets via phone or email
• Pro-actively monitor remote support clients’ facilities via support software
• Provide on-site support and service as necessary to ensure client satisfaction
• Understand various installed audiovisual systems
• Troubleshoot and verify system functionality
• Provide daily service reports to the Director of Systems Integration
• Provide additional on-site installation assistance as needed
• Provide installation preparation assistance as needed
• Build equipment racks, lace cabling, and program equipment as needed
• Other duties as assigned 

Requirements: 

• Minimum 2 years of working in commercial audiovisual installation field 
• Familiarity with audio, video lighting, and control systems
• QSYS certification preferred
• Basic networking knowledge 
• Ability to read and understand drawings including architectural plans, electrical drawings, and low-voltage schematics
• Basic construction knowledge
• Strong verbal and written communication skills
• High school diploma or equivalent 
• Must be able to lift up to 50lbs
• Work at heights on ladders, lifts, and attic spaces 
• Physical stamina to work in difficult positions and areas
• Ability to travel for service calls across the USA and abroad
• Possess a current driver’s license