MalaceHR is seeking a Workplace Experience Ambassador for a position at corporate office in Minneapolis, MN.

JOB DESCRIPTION

Summary: The main function of the Workplace Experience Ambassador is to ensure building spaces are appropriately set up and maintained to enhance the experience of all parties. The Workplace Ambassador will interact with a large variety of teams and be responsible for providing excellent customer service.

Job Responsibilities:

• Provide excellent customer service to all internal and external visitors.
• Manage all front of house services and appropriately direct incoming queries.
• Plan and assist with physical setup of events and meeting spaces including furniture, signage, and equipment.
• Maintain and update daily records of space and room bookings as well as up-to-date event calendars.
• Support other facilities team services as required. Skills:
• Outstanding customer service skills with the ability and confidence to communicate to customers at all levels, both written and verbal.
• Self-motivated with a confident and energetic attitude.
• Ability to work with other team members and act as an ambassador of the team.
• Detail oriented and organized.
• PC literate with proven ability to manage daily activities using various platforms.

Education/Experience:

• High school diploma or GED required.
• 2-4 years' experience required.
• Experience in reception, concierge, or related field. •Catering or hospitability experience preferred.

• Manage all customer inquiries and issues tactfully and confidently.
• Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
• Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
• Ensure office equipment is in good working condition. Otherwise, rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations
• Consolidate all customer issues and generate monthly report

• Start the day with greeting customers, using customer name
• Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
• To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
• Share communications collaterals with the JLL team
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first

• Bachelor's degree or equivalent preferred
• 3 - 5 years prior experience in hospitality, tourism, events, operations, property management, or related profession
• Confident, friendly & engaging
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages

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