Description

About Malark

Since 1994 Malark Companies has been providing true third-party logistics (3PL), specializing in on-time and on-budget domestic and international freight logistics, serving regulated and independent power producers, heavy manufacturing, light assembly, packaging, and distribution enterprises. We handle all domestic and international supply chain functions, from managing and moving freight, inventory, warehousing, claims processing and reporting, to packing, crating, blanket wrapping, vendor compliance, small package shipping, tracking, and more. 

Summary

 The Logistics Specialist is responsible for handling the foundational level operations and day to day processes for Malark accounts. The primary job function is to procure cost effective transportation that meets our customers service needs, while completing any additional customer-specific standard operating procedures. In addition, this role handles orders, provides solutions, and communicates the status of their deliveries. A Logistics Specialist at Malark must also work with a high degree of service quality, be able to mitigate risk for our customers and company, be compliant with all regulations (Federal, Local, DOT, FMCSA), and complete daily tasks in accordance with department policy. 

Requirements

Primary Job Responsibilities

• Take orders from customers, provide solutions, and communicate the status of their deliveries.
• Call multiple carriers in the marketplace to negotiate price and capacity, carrier pay, risk mitigation, and compliance.
• Follow up to ensure deliveries are proceeding according to plan.
• Expedite deliveries as necessary (including some weekend calls) to ensure customer satisfaction.
• Compile data for reporting to continually monitor performance and identify areas for improvement.
• Ensure carriers meet our contract and safety requirements (DOT/FMCSA).
• Hold carriers accountable for service and billing accuracy.
• Document each transaction accurately in our system for effective customer billing (invoicing).
• Resolve problems such as claims, delays, and mechanical issues/breakdowns.
• Ensure all loads are legal, compliant, and appropriately permitted (oversize, overweight, Hazardous Materials, etc.).
• Determine the best shipping methods, negotiate rates, and provide all necessary documentation.
• Troubleshoot and escalate issues as they arise.
• Ensure carrier compliance.
• Source carriers and negotiate pricing as needed.
• Ensure customer standard operating procedures are followed during the booking and dispatching process.
• Communicate operational issues to team members and managers as required.
• Identify available carrier capacity and communicate results to team members.
• Assist with operational and administrative load management requirements, including order management, pickup/delivery management, problem resolution, and system housekeeping as needed.
• Maintain communication with customers regarding shipping dates, anticipated delays, and any additional information they may need through to the completion of delivery.
• Electronically collect and maintain paperwork such as invoices, open orders, in-transit documents, archived documents, and delivered orders.

Required Qualifications

• Organizational Skills: Ability to manage and prioritize multiple tasks and deadlines efficiently.
• Attention to Detail: Ensuring accuracy in logistics planning and execution to avoid costly errors.
• Analytical Skills: Ability to analyze data and trends to make informed decisions and optimize logistics processes.
• Problem-Solving Skills: Quickly identifying and resolving issues that arise in the supply chain.
• Communication Skills: Clear and effective communication with suppliers, customers, and team members.
• Time Management: Efficiently managing time to meet tight deadlines and schedules.
• Technical Proficiency: Familiarity with logistics software and tools for tracking, inventory management, and data analysis.
• Negotiation Skills: Effectively negotiating with vendors and service providers to secure favorable terms.
• Customer Service Skills: Providing excellent service to customers by addressing their needs and concerns promptly.
• Knowledge of Regulations: Understanding relevant laws and regulations related to transportation and logistics.
• Adaptability: Being flexible and adaptable in response to changing conditions and unforeseen challenges.

Additional Qualifications

• Possess high energy and an assertive attitude.
• Must have punctuality and good attendance.
• Ability to read and negotiate contracts.
• A passion for your work and taking initiative to drive growth.
• Proficient with MS office software and databases.

Preferred Qualifications

• Bachelor's degree
• 3 Years of experience in 3PL and Freight Logistics

Other Conditions:

Please note this job description is not designed to cover or contain a comprehensive listing of task, duties or responsibilities that are required of the employee for this job. Task, duties, and responsibilities may change at any time with or without notice. 

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.