Build a productive, enthusiastic team that's ready and eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to provide colleague recognition; develop and communicate strategies to improve results
Manage selling support: i.e., stockroom, signing, equipment, merchandising
Support other operational areas such as OMNI, Style, Asset Protection
Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues
Work a flexible retail schedule: day, evening, holidays, and weekend