Why we need you

Maltego is an all-in-one platform used globally by industry experts, analysts, and law enforcement agencies to help secure the internet, protect organizations and individuals against cybercrime, and support complex investigations across a diverse spectrum of use cases, teams, and functions.

As a Director of Account and Success Management, you will be responsible for driving retention and growth of large enterprise and government customers in a B2B SaaS context, focusing on building, enabling, and leading a top-notch B2B account management team, and maintaining strong client relationships, ensuring customer satisfaction, and maximizing customer outcomes. This role requires strong strategic leadership and team management skills.

What to expect

Your responsibilities will include:

• Develop and execute account management strategies to achieve revenue retention and growth targets.
• Lead, mentor, and manage the account management team to ensure high performance and professional growth.
• Build and maintain strong relationships with key customers, acting as an escalation point and executive stakeholder
• Identify and address client needs, challenges, and opportunities to build sustainable customer relationships and enhance customer satisfaction and loyalty.
• Collaborate with sales, marketing, services, and product teams to align account management strategies with overall business objectives.
• Monitor and analyze account performance metrics, providing senior management with regular reports and actionable insights.
• Develop and implement processes for customer feedback and continuous improvement of services.
• Negotiate and close renewals and upsell opportunities, ensuring long-term client commitment.
• Stay updated on industry trends, competitive landscape, and emerging technologies to drive innovation in account management practices.

Your profile in short

• 10 years of proven experience in account management, preferably in a B2B SaaS environment.
• Experience working in a fast-growing scale-up environment
• Knowledge of the SaaS industry, working with governmental institutions, and understanding of subscription-based business models.
• MBA or other relevant advanced degree is a plus
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Negotiation skills and experience in closing renewals and upsell opportunities.
• Strategic thinker with a track record of developing and executing successful account management strategies.
• Analytical skills to monitor and interpret account performance metrics.
• Proficiency in CRM software, ideally Salesforce and other relevant tools
• Ability to work collaboratively across departments to drive integrated account management initiatives.
• Customer-centric mindset with a focus on delivering exceptional customer experiences

Why you will love Maltego

Maltego is a scale-up company. We provide you with the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

• Insights into the daily operations of a fast-growing tech scale-up
• Opportunity to quickly take over responsibility and make a direct and long-lasting impact
• Motivated and highly international team

At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location

Munich

Required documents/information

Please submit a CV and a cover letter explaining your motivation to be part of Maltego